Clay Kittrell Email & Phone Number

Ridgeland, Mississippi, United States

Responsible for designing and executing human resources strategies that align with the organization's growth trajectory and commitment to excellence.

Virtual

Responsible for Employee Relations for 15 Amazon Delivery stations in Georgia and North Florida. Work included both proactive strategies to improve associate experience and reduce ER risk, and reactive tasks. On the reactive side work has included multiple protest/campaign escalations from different labor organizations.Other projects and roles:Supported the union campaign at the JFK8 warehouse against the Amazon Labor Union (Staten Island, NY). Conducted employee information… Show more Responsible for Employee Relations for 15 Amazon Delivery stations in Georgia and North Florida. Work included both proactive strategies to improve associate experience and reduce ER risk, and reactive tasks. On the reactive side work has included multiple protest/campaign escalations from different labor organizations.Other projects and roles:Supported the union campaign at the JFK8 warehouse against the Amazon Labor Union (Staten Island, NY). Conducted employee information meetings, handled pulsing of associates, and supported strategy development for the campaign.Led a team in Employee Relations focused on proactive strategies to improve the Delivery Associate Experience (drivers) as part of a campaign to fight the Teamsters. This included conducting field tests across eight major metro areas which included significant time spent in delivery vans to better understand associate working conditions and concerns.Led a team in Last Mile Delivery Tech focused on Employee experience. Work included the implementation of a Manager Skills Development program, the piloting of a “Manager Standard Work” program for Tech managers, and support for Tech and Non-Tech Attrition strategies. Show less

Virtual

Delivery Lead for HR Transformation for Fortune 100 Consumer Products company: supported HR North Star Development; led workshops and deliverables to redefine the HR Operating Model; partnered with Finance to develop and maintain the Value Case model; led end to end process design for Core HCM and Talent processes; led detailed shared services operating model and process designs; defined and implemented detailed change management practices.Delivery Lead for HR Transformation for… Show more Delivery Lead for HR Transformation for Fortune 100 Consumer Products company: supported HR North Star Development; led workshops and deliverables to redefine the HR Operating Model; partnered with Finance to develop and maintain the Value Case model; led end to end process design for Core HCM and Talent processes; led detailed shared services operating model and process designs; defined and implemented detailed change management practices.Delivery Lead for HR Transformation for Fortune 100 Global Logistics Company: led end to end process design for Core HCM processes; supported operating model and org design; led policy harmonization effort; supported employee experience persona development and implementation. Project Leader for Workforce Analytics effort with Fortune 50 Global Retailer: helped to define current state of workforce analytics in support of workforce planning; supported the design of operational workforce planning (<1 year) using new Oracle platform; proposed long term workforce planning process (3 to 5 years) leveraging Oracle and custom analytic tools. Project Leader for Global Reduction in Force Playbook for Fortune 25 Global Pharmaceutical Company; led effort to define a playbook for a reduction in force processes/steps within North America, Europe and Asia. Show less

Greater New Orleans Area

Various Roles:HR Business Partner Director, responsible for 12 HR Managers and other staff supporting 11 Nuclear Plants (6000 employees). Also led efforts around workforce planning and business restructuring. Led activities associated with reductions in force and plant closures. 10 of the 11 nuclear sites were unionized.Director of Talent Management, responsible for enterprise workforce planning, talent acquisition, talent management, learning & development and HR analytics.… Show more Various Roles:HR Business Partner Director, responsible for 12 HR Managers and other staff supporting 11 Nuclear Plants (6000 employees). Also led efforts around workforce planning and business restructuring. Led activities associated with reductions in force and plant closures. 10 of the 11 nuclear sites were unionized.Director of Talent Management, responsible for enterprise workforce planning, talent acquisition, talent management, learning & development and HR analytics. Led new initiatives: HR Transformation (leveraging SuccessFactors), Emerging Leader Program Design & Leadership Development Program for front-line and mid-level managers.Head of Compensation, supporting both executive and staff level compensation operations and strategy. Show less

Worked as a senior consultant on strategic planning, HR process redesign, and organizational redesign efforts with both public sector and private sector clients.Sample Projects:Led a customer service transformation for regional health insurance company, including service strategy, end to end process design and contact center technology (IVR, Web Based). Resulted in 2M annual cost savings and improved service metrics.Led an overhaul of a claims processing function for a… Show more Worked as a senior consultant on strategic planning, HR process redesign, and organizational redesign efforts with both public sector and private sector clients.Sample Projects:Led a customer service transformation for regional health insurance company, including service strategy, end to end process design and contact center technology (IVR, Web Based). Resulted in 2M annual cost savings and improved service metrics.Led an overhaul of a claims processing function for a regional automobile insurer. Worked included both process and org design. Resulted in 1M per year cost savings and improved claims processing metrics.Supported an international infrastructure and technical services company with strategic planning and succession planning, leading to the successful transition of the company into a different leadership model.Led a project focused on the development of a new software product (Voice Signature). Led efforts to raise funds (1M in funding) and helped to establish operations in Silicon Valley. Named as primary inventor on 2 patents. Show less

Responsible for the fiscal management of the agency and direct oversight of IT, HR, Facilities and Accounting functions (45 personnel). Also led e-government improvement efforts across various agencies in state government.

Worked in the Supply Corps and as a Training Manager. Recognized as “Sailor of the Year” in 1994.

Participated in the Business Analyst program (2 year program). Worked in the insurance industry, primarily supporting business process reengineering efforts.

Mba

B.S., Economics

High School

Doctorate In Business Administration (Dba)