Clay Linkous Email and Phone Number
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Hi, I’m Clay Linkous. Thank you for visiting my profile. I am a seasoned expert in leadership development, employee engagement and customer/patient experience. While the majority of my experience in organizational development and change management is in healthcare, my skills are highly transferrable. I am an expert in training and mentoring executives, physicians, managers, and employees. Additionally, I am highly successful in helping organizations improve their customer/patient experience, employee engagement, and staff turnover results. I accomplish this by focusing on strengths and applying the world’s leading training methodologies to enhance and advance those skills. My certifications include: Board Certification in Healthcare Management as a Fellow of the American College of Healthcare Executives (FACHE), Certified Coach Practitioner/ICF Accredited from the Certified Coaches Alliance, and Certified Six Sigma Black Belt from the American Society of Quality. Also, I am an expert facilitator of specialized leadership, experience, engagement, and retention techniques. If you are seeking an experienced leader in these areas of need, I’d enjoy connecting with you. Or, if you are a professional looking to connect with others in the industry, please send me an invitation!My wife and I also have a Real Estate Investment firm and property management company that manages close to 1000 doors, called Freedom Investment Group. Last but not least, we also have a non-profit called FIG Solutions that is focused on providing access to safe and affordable housing in the East Tennessee region.
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International Speaker, Consultant And Executive CoachHuronKnoxville, Tn, Us
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Affilate BrokerTen Oaks Real Estate Nov 2023 - Present -
Executive Director & Co-FounderFig Solutions Inc Aug 2020 - Present -
Chief Impact Officer & Co-FounderFreedom Investment Group Inc Oct 2017 - Present -
International Speaker And TrainerHuron May 2021 - PresentChicago, Il, Us -
Director - Studer Group Coach And Speaker For Culture And Organizational ExcellenceHuron Oct 2012 - May 2021Chicago, Il, UsThe Studer Group is a Huron Company and specializes in global coaching and consulting for the healthcare industry. In this role, I lead partnership and account management efforts with the firm’s VIP accounts of $20M+. Specifically, I implement leadership accountability and development programs to help my clients achieve their goals for improving patient experience, employee engagement and retention, and customer service. For my organization, I proactively implement internal best practices, such as a monthly process review documentation initiative. Frequently, I mentor junior coaches and am asked regularly to present at corporate functions, conferences, and meetings. One of my most important accomplishments is consistently receiving a best-in-class Net Promoter Score of 70 due to the exceptional service I deliver to my clients. Also, I have saved key accounts a combined $50M through improvements in employee retention and turnover.
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Project Leader - Focused ProjectsChenmed Jan 2023 - Jun 2023Miami Gardens, Fl, UsIn this role, ChenMed can utilize my experience and expertise in various roles related to patient experience, performance improvement, talent development, operations training, and executive coaching. Currently, I am focused on providing ongoing support for the onboarding, professional development, and retention of the Patient Continuity & Needs Advocate team members located at our centers across the country. -
Managing Director/Operations - Patient ExperienceChenmed May 2021 - Jan 2023Miami Gardens, Fl, Us
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Neuro Interventional Radiology, Special Procedures, Imaging Manager And Hospital-Wide Lean ExpertUt Medical Center Oct 2010 - Oct 2012Knoxville, Tn, UsThe University of Tennessee Medical Center is an Academic Medical Center healthcare system consisting of a hospital, clinics, and patient care services.2010-2012 Radiology Department DirectorIn this role, I led the $67M radiology department with direct responsibility for managing an $8m budget and 75+ team members. Also, I held indirect responsibility for $196M correlating departments and staff. To be successful in this role, I applied my knowledge of Lean practices to create a culture of continuous improvement. Also, I played a vital role in launching the system’s off-campus Outpatient Diagnostic Center. I wrote the business and activation plans and championed the project with senior leadership. Due to my efforts and the X-Ray Department’s exceptional productivity results, we received a #1 ranking from Premier Operation Advisor.2008-2010Performance Improvement Program Coordinator & Administrative Intern RolesI was promoted from an Administrative Intern to Performance Improvement Program Coordinator. As Program Coordinator, I implemented Ongoing Professional Practice Evaluation (OPPE) and Focused Professional Practice Evaluation (FPPE) plans for 800+ medical professionals and staff members. One of my achievements was proposing a successful $8M expansion initiative based on capacity planning analysis. -
Ethicon Field Sales AssociateJohnson & Johnson Sep 2008 - Sep 2009New Brunswick, Nj, UsEthicon is a Johnson & Johnson company that specializes in surgical sutures. In this part-time role as a Field Sales Associate, I was responsible for supporting the Clinical Support Representative. Specifically, I tracked the suture inventory in multiple hospital locations and applied Just in Time strategies. For one key account, I was able to reduce the existing inventory by $10K. My role also included supporting sales efforts by leveraging proprietary sales tools, collecting research and analytics, and preparing data in visual and spreadsheet formats for sales presentations. -
Sales & Marketing DirectorCommercialand/Cl Registry Oct 2004 - Jun 2008I was promoted from Area Director to the Sales and Marketing Director for Commercialand, an advertising technology company. I was responsible for overseeing and growing a large territory. To accomplish my goals, I specialized in prospecting, cold calling, negotiating, and closing deals. My role required giving sales presentations to senior leadership teams, venture capitalists, and real estate industry professionals. As a result of my commitment to on-going learning and sales training, I established a company record by achieving $1M+ in annual sales.
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Ministry CoordinatorCornerstone Church Nov 2000 - Feb 2004Promoted into Ministry Coordinator position to oversee 29 different department heads and over 300 volunteers. Accountable for team building, coaching, improving operations, training, education, and public speaking/relations.• Facilitated ongoing collective meetings and held regular one on one coaching sessions with all 29 team leaders.• Designed and implemented new vision and strategies for Youth Ministry of over 10 volunteers and 75 youth.
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Membership CoordinatorJohnson City Health & Fitness Center Feb 1997 - Aug 2000Promoted specialized fitness programs and training services and "sold" clients on the benefits of remaining committed to their fitness goals/programs. Developed valuable sales skills in areas including generating leads, scheduling appointments, leading presentations and product demonstrations, and selling product benefits.• Conducted aggressive cold-calling campaigns to secure new leads, schedule demonstrations, and close sales.• Earned college degree while working full time in a related field.
Clay Linkous Skills
Clay Linkous Education Details
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Strayer UniversityHealth Services Administration -
East Tennessee State UniversityPhysical Education - Concentration: Exercise Science
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Institute For Healthcare ImprovementIhi Open School
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Haslam College Of Business At The University Of TennesseeLean For Healthcare
Frequently Asked Questions about Clay Linkous
What company does Clay Linkous work for?
Clay Linkous works for Huron
What is Clay Linkous's role at the current company?
Clay Linkous's current role is International Speaker, Consultant and Executive Coach.
What is Clay Linkous's email address?
Clay Linkous's email address is cl****@****med.com
What is Clay Linkous's direct phone number?
Clay Linkous's direct phone number is +186520*****
What schools did Clay Linkous attend?
Clay Linkous attended Strayer University, East Tennessee State University, Institute For Healthcare Improvement, Haslam College Of Business At The University Of Tennessee.
What are some of Clay Linkous's interests?
Clay Linkous has interest in Children, Economic Empowerment, Health.
What skills is Clay Linkous known for?
Clay Linkous has skills like Leadership, Healthcare, Healthcare Management, Process Improvement, Hospitals, Team Building, Strategic Planning, Management, Public Speaking, Coaching, Leadership Development, Performance Improvement.
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