Clay Wells, Mba, Lss Black Belt, Agile Product Owner Email and Phone Number
Clay Wells, Mba, Lss Black Belt, Agile Product Owner personal email
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With over 10 years of experience in leading business transformation and operational excellence initiatives, I am a Certified Agile Product Owner, Prosci Change Manager, and Lean Six Sigma Black Belt who is passionate about creating remarkable customer experiences and delivering sustainable results. As an Enterprise Program Manager at Equitable, I am responsible for designing, delivering, and implementing enterprise-wide transformation programs for the Chief Transformation Office.My specialties include general management, customer relationship management, business process transformation, change management, risk management, and document and business process outsourcing. I have successfully led cross-organizational program teams, managed complex client relationships and stakeholders, and contributed to multi-million dollar savings in labor and process improvement efficiencies. I have also received multiple honors and awards for my achievements, such as the Special Achievement Award from State Farm and multi-year winner of Xerox President's Club. I am always eager to learn new skills and apply them to solve challenging problems and create value for my organization and clients.
Equitable
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Lead Manager-Strategic Programs, Chief Transformation OfficeEquitable Aug 2019 - PresentNew York, Ny, UsCertified Change Manager with responsibility for leading enterprise wide transformation programs for the Chief Transformation Office.Lead cross-organizational program teams to design, deliver, and implement transformational change.Note: Equitable separated from AXA US in January 2020.
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Enterprise Process Manager, Claims Process Engineering TeamState Farm Nov 2013 - Aug 2018Bloomington, Illinois, UsLead claims enterprise wide business process improvement projects utilizing Lean Six Sigma to help create remarkable experiences for our customers.Lead Lean Six Sigma DMAIC and DMEDI projects contributing to multi-million dollar savings in labor and process improvement efficiencies.Lead Infrastructure Team responsible to ensure standardized processes, tools, and frameworks are in place to support the claims process engineering team.Received CPCU designation, December 2015 -
Client Account Operations Manager, Global Document OutsourcingXerox Feb 2012 - Jun 2013Norwalk, Connecticut, UsResponsible for implementation of enterprise print solutions, delivery of services, and ongoing management and goverance for Southeast geographic markets• Improved Gross Profit in territory by 15%• Utilizing Lean Six Sigma tools and incentive programs enabled resource productivity savings of 25%• Led and managed client implementation and delivery teams to deliver contracted services on-time and within client budget• Led client and internal Business Reviews presenting management reports ensuring Cost Savings, Client Satisfaction, and SLA and Contract compliance• Managed relationship with Senior Level Client Resources• Managed overall contractual and operational risks -
Manager, Business Analytics, Xerox Global Document OutsourcingXerox Jan 2011 - Feb 2012Norwalk, Connecticut, Us• Provided business guidance, financial and trend analysis and support to Global Delivery Executives and Organization VP for $500+ Million Dollar Division• Achieved 11% Revenue and 19% Profit Growth by helping establish processes and procedures and providing analysis and governance to the organization
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Global Service Delivery Executive, Xerox Global Document OutsourcingXerox Nov 2007 - Jan 2011Norwalk, Connecticut, UsResponsible for implementation of enterprise print solutions, delivery of services, and ongoing management and goverance at 3 Global Major Financial Services Companies• Managed client implementation to deliver contracted services on-time and within client budget• Led client and internal Business Reviews presenting management reports ensuring Cost Savings, Client Satisfaction, and SLA and Contract compliance• Managed relationship with Senior Level Client Resources• Led large complex implementation and delivery teams across 20+ national locations• Managed overall contractual and operational risks
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Lean Six Sigma Black Belt, Xerox Global ServicesXerox Nov 2002 - Nov 2007Norwalk, Connecticut, UsPostion held concurrent with operational field postionOne of first 300 selected and certified Black Belts Responsible for leading customer projects• Successfully lead more than 4 projects (DMAIC and DMEDI) generating incremental $5 Million in Profit/or Cost Savings.• #1 in Operation in projects Profit Return for 2002, 2003,and 2005• Trained and certified Green Belts
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Focus Account Services Manager, Xerox Global ServicesXerox Jun 2001 - Nov 2007Norwalk, Connecticut, UsResponsible for implementation, delivery of services, client relationship and ongoing goverance for Bank of America with 12,000 multi-functional devices and printers• Provided overall asset management focus on customer satisfaction, contract adherence and cost avoidance• Inspired, lead and motivated a dedicated National Fleet Management Account Team• Managed marketing, operational and financial performance for Fleet• Responsible for overall account operational consistency, profitability and client satisfaction.• Led large complex implementation and delivery teams across national office and branch locations
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National Manager Of Client Operations-Xerox Business ServicesXerox May 1999 - Jun 2001Norwalk, Connecticut, Us• Led the print production centers and was responsible for operational performance, marketing strategy, profitable revenue growth, goverance, and client satisfaction• Managed relationship with Senior Level Client Resources• Led large complex implementation and delivery teams across 20+ national locations• Managed 15 direct reports• Achieved President's Club and #2 performance based on revenue growth in country
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Adjunct InstructorLearning Tree University Sep 2000 - Dec 2001Taught eMarketing and eBusiness Courses to experienced Professionals
Clay Wells, Mba, Lss Black Belt, Agile Product Owner Skills
Clay Wells, Mba, Lss Black Belt, Agile Product Owner Education Details
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Washington University In St. Louis - Olin Business SchoolMba -
Washington University Mckelvey School Of EngineeringCertificate In Agile Product Ownership
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Usc Marshall School Of BusinessCertification
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Center For Creative LeadershipLeadership Program
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Adrian CollegeManagement
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Learning Tree UniversityEmarketing Certification
Frequently Asked Questions about Clay Wells, Mba, Lss Black Belt, Agile Product Owner
What company does Clay Wells, Mba, Lss Black Belt, Agile Product Owner work for?
Clay Wells, Mba, Lss Black Belt, Agile Product Owner works for Equitable
What is Clay Wells, Mba, Lss Black Belt, Agile Product Owner's role at the current company?
Clay Wells, Mba, Lss Black Belt, Agile Product Owner's current role is Executive Leader | Business Transformation | Operational Excellence | Certified Agile Product Owner | CPCU.
What is Clay Wells, Mba, Lss Black Belt, Agile Product Owner's email address?
Clay Wells, Mba, Lss Black Belt, Agile Product Owner's email address is cw****@****ail.com
What schools did Clay Wells, Mba, Lss Black Belt, Agile Product Owner attend?
Clay Wells, Mba, Lss Black Belt, Agile Product Owner attended Washington University In St. Louis - Olin Business School, Washington University Mckelvey School Of Engineering, Usc Marshall School Of Business, Center For Creative Leadership, Adrian College, Learning Tree University.
What skills is Clay Wells, Mba, Lss Black Belt, Agile Product Owner known for?
Clay Wells, Mba, Lss Black Belt, Agile Product Owner has skills like Six Sigma, Business Process Improvement, Program Management, Outsourcing, Crm, Process Improvement, Business Process, Strategy, Operations Management, Customer Satisfaction, Risk Management, Operational Excellence.
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