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Clay Wells, Mba, Lss Black Belt, Agile Product Owner is listed as Executive Leader | Business Transformation | Operational Excellence | Certified Agile Product Owner | CPCU at Equitable, based in Syracuse, New York, United States. AeroLeads shows a matched LinkedIn profile for Clay Wells, Mba, Lss Black Belt, Agile Product Owner.
Clay Wells, Mba, Lss Black Belt, Agile Product Owner previously worked as Lead Manager-Strategic Programs, Chief Transformation Office at Equitable and Enterprise Process Manager, Claims Process Engineering Team at State Farm. Clay Wells, Mba, Lss Black Belt, Agile Product Owner holds Mba from Washington University In St. Louis - Olin Business School.
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With over 10 years of experience in leading business transformation and operational excellence initiatives, I am a Certified Agile Product Owner, Prosci Change Manager, and Lean Six Sigma Black Belt who is passionate about creating remarkable customer experiences and delivering sustainable results. As an Enterprise Program Manager at Equitable, I am responsible for designing, delivering, and implementing enterprise-wide transformation programs for the Chief Transformation Office.My specialties include general management, customer relationship management, business process transformation, change management, risk management, and document and business process outsourcing. I have successfully led cross-organizational program teams, managed complex client relationships and stakeholders, and contributed to multi-million dollar savings in labor and process improvement efficiencies. I have also received multiple honors and awards for my achievements, such as the Special Achievement Award from State Farm and multi-year winner of Xerox President's Club. I am always eager to learn new skills and apply them to solve challenging problems and create value for my organization and clients.
Listed skills include Six Sigma, Business Process Improvement, Program Management, Outsourcing, and 48 others.
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New York, Ny, Us
Certified Change Manager with responsibility for leading enterprise wide transformation programs for the Chief Transformation Office.Lead cross-organizational program teams to design, deliver, and implement transformational change.Note: Equitable separated from AXA US in January 2020.
Bloomington, Illinois, Us
Lead claims enterprise wide business process improvement projects utilizing Lean Six Sigma to help create remarkable experiences for our customers.Lead Lean Six Sigma DMAIC and DMEDI projects contributing to multi-million dollar savings in labor and process improvement efficiencies.Lead Infrastructure Team responsible to ensure standardized processes, tools, and frameworks are in place to support the claims process engineering team.Received CPCU designation, December 2015
Norwalk, Connecticut, Us
Responsible for implementation of enterprise print solutions, delivery of services, and ongoing management and goverance for Southeast geographic markets• Improved Gross Profit in territory by 15%• Utilizing Lean Six Sigma tools and incentive programs enabled resource productivity savings of 25%• Led and managed client implementation and delivery teams to deliver contracted services on-time and within client budget• Led client and internal Business Reviews presenting management reports ensuring Cost Savings, Client Satisfaction, and SLA and Contract compliance• Managed relationship with Senior Level Client Resources• Managed overall contractual and operational risks
Norwalk, Connecticut, Us
• Provided business guidance, financial and trend analysis and support to Global Delivery Executives and Organization VP for $500+ Million Dollar Division• Achieved 11% Revenue and 19% Profit Growth by helping establish processes and procedures and providing analysis and governance to the organization
Norwalk, Connecticut, Us
Responsible for implementation of enterprise print solutions, delivery of services, and ongoing management and goverance at 3 Global Major Financial Services Companies• Managed client implementation to deliver contracted services on-time and within client budget• Led client and internal Business Reviews presenting management reports ensuring Cost Savings, Client Satisfaction, and SLA and Contract compliance• Managed relationship with Senior Level Client Resources• Led large complex implementation and delivery teams across 20+ national locations• Managed overall contractual and operational risks
Norwalk, Connecticut, Us
Postion held concurrent with operational field postionOne of first 300 selected and certified Black Belts Responsible for leading customer projects• Successfully lead more than 4 projects (DMAIC and DMEDI) generating incremental $5 Million in Profit/or Cost Savings.• #1 in Operation in projects Profit Return for 2002, 2003,and 2005• Trained and certified Green Belts
Norwalk, Connecticut, Us
Responsible for implementation, delivery of services, client relationship and ongoing goverance for Bank of America with 12,000 multi-functional devices and printers• Provided overall asset management focus on customer satisfaction, contract adherence and cost avoidance• Inspired, lead and motivated a dedicated National Fleet Management Account Team• Managed marketing, operational and financial performance for Fleet• Responsible for overall account operational consistency, profitability and client satisfaction.• Led large complex implementation and delivery teams across national office and branch locations
Norwalk, Connecticut, Us
• Led the print production centers and was responsible for operational performance, marketing strategy, profitable revenue growth, goverance, and client satisfaction• Managed relationship with Senior Level Client Resources• Led large complex implementation and delivery teams across 20+ national locations• Managed 15 direct reports• Achieved President's Club and #2 performance based on revenue growth in country
Taught eMarketing and eBusiness Courses to experienced Professionals
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Clay Wells, Mba, Lss Black Belt, Agile Product Owner works for Equitable.
Clay Wells, Mba, Lss Black Belt, Agile Product Owner is listed as Executive Leader | Business Transformation | Operational Excellence | Certified Agile Product Owner | CPCU at Equitable.
Clay Wells, Mba, Lss Black Belt, Agile Product Owner is based in Syracuse, New York, United States while working with Equitable.
Clay Wells, Mba, Lss Black Belt, Agile Product Owner has worked for Equitable, State Farm, Xerox, and Learning Tree University.
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Clay Wells, Mba, Lss Black Belt, Agile Product Owner holds Mba from Washington University In St. Louis - Olin Business School.
Clay Wells, Mba, Lss Black Belt, Agile Product Owner is listed with skills including Six Sigma, Business Process Improvement, Program Management, Outsourcing, Crm, Process Improvement, Business Process, and Strategy.
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