Clay S. Email & Phone Number

Florida, United States

Configured and imported data for client account implementation in the company’s software, RightFind EnterpriseUpdated client delivered Azure or GCP SAML transforms for Single Sign On with users’ CRM permissions

Remote

Managed end-to-end implementations (20-30 on average) for US and APAC Enterprise customers, ensuring successful integration with Shopify, Magento, BigCommerce, and APIsDeveloped the client onboarding process and created Statements of Work (SOWs) outlining implementation scopeOversaw project timelines and benchmarks, facilitating smooth integration from contract signing to live deployment, while documenting all customer interactions in AsanaIdentified customer pain points and established analytics baselines post-launchOrganized weekly status meetings with clients and their development teams to track progress and address concernsProvided training on the company's proprietary CRM system and offered consultation on structuring XML/API data feed for personalization and machine learningUtilized Jira, Basecamp, and Freshdesk for effective ticketing and project management

Los Angeles, California, United States

General Warehouse DutiesPicker/PackerForklift Operation

Long Beach, California, United States

Maintained multiple sports leagues' websites

Greater San Diego Area

Instrumental in providing a solution to successfully implement Certona services on single page applications using MVC FrameworksUtilized JavaScript/jQuery for web scraping and event binding to track user behavior for analytics and machine learningCollaborated with Implementation Project Managers to integrate Certona personalization services across various platforms, including web and mobile eCommerce, contact centers, and in-store applicationsLed technical integration projects, proactively identifying and resolving issuesCreated XSLT transforms to format and return payload data to client in HTML, JSON or XMLSetup catalog import cron jobs to be ran daily in SQL ServerExecuted SQL queries for detailed reporting on the recommendation engines and client account configurationsProvided comprehensive technical documentation and REST API guidance to clientsCreated SSIS packages to extract and transform data from XML product feeds and deployed stored procedures for efficient data import managementConducted front end end-to-end testing prior to software deployment and assumed support engineering responsibilities as needed to manage ticket backlogs

Greater San Diego Area

Restored clients' sites functionality by debugging and optimizing source code.Applied virus/malware removal solutions and additional security hardening techniques forcompromised websites.Conducted website migrations to new servers; primarily working with WordPress sites.Developed responsive e-mail marketing templates.Utilized an array of CMS platforms such as, Kentico, WordPress and Drupal to build micro-sitesfor multiple clients.Configured laptops and workstations for new hires and interns.Customized WordPress templates to obtain desired functionality for clients utilizing PHP, HTML,CSS and jQuery.Attended weekly strategic meetings to provide technical insight to clients regarding ongoing andup-coming projects.Assisted Marketing Analyst with configuring Google Analytics tracking and Ajax event triggerson multiple sites.Assisted Sr. IT/Web Develper with general office maintenance including, mounting monitorsand conference room projectors, ordering computer hardware, and setting up audio/video forremote conference meetings and presentations by the Analyst team.

Greater San Diego Area

Updated HTML e-mail template with new imagery and content for client, Chiquita Banana'smonthly newsletter.Hand coded web interfaces in HTML, CSS and jQuery using wireframe and/or Photoshop PSDfiles provided from Creative Director.

Greater San Diego Area

Supported Design Team with photo retouching and re-sizing using Adobe CC Suite tools.Constructed website inner-page designs adhering to Art Director's specifications and clients'style guides.

San Diego, California, United States

San Diego, California, United States

Corresponded and delivered insurance verification results to Providers' officesConducted third party insurance verification and claims review with insurance companies to verify coverage for medical procedures using CPT and ICD-9 codesFacilitated prior authorizations and relay resultsScreened and enrolled patients for PAP (Patient Assistance Programs)Created patient medical profiles files in the Siebel CRM databaseTrained temporary and new permanent staff on Siebel system and program specifics

San Diego, California, United States

Assist Pharmacies with online claim billingProvided clients and members with co pay informationVerified claim, prior authorization, and reimbursement status with MedImpacts' customersExplained pharmacy benefits to members

San Diego, California, United States

Hosted on-air radio show (weekends)Acquired estimates for auto repair and supplies ordering.Coordinated and hosted high school and community events.Accountable for maintenance of all promotional equipment.Instrumental in formulating several major station promotions.Organized methods to train interns properly.

Bachelor Of Science (Bs), Media Arts (Specialize Web Design/Development)

Associate Of Arts - Aa, Graphic Design