• Troubleshoot and resolve manufacturing issues by performing root cause analysis and implementing countermeasures, such as designing experiments and refining PLC, HMI, robotic, and vision system applications.• Perform program adjustments on headliner waterjet robots (Fanuc, Yaskawa, & ABB) as requested by quality control.• Develop, maintain, and update key process documentation such as process control conditions, work procedures, and equipment startup/shutdown procedures, while ensuring compliance with quality and safety standards.• Responsible for requesting quotes, completing all required documentation, and collaborating cross-functionally to obtain approval for customer-requested and internal design changes through the Octane system.• Design, test, and implement process improvements to improve safety, quality, cost, and productivity

•Technical Support Excellence: Provided first-tier technical support to UTC faculty, staff, and students, resolving software, hardware, and network issues, achieving a 95% customer satisfaction rate.•Efficient Troubleshooting: Implemented creative solutions while assisting faculty, staff, and students at the IT Helpdesk, resulting in an overall reduction in issue resolution time.•Remote Assistance Proficiency: Successfully conducted remote sessions and phone calls to resolve various technology issues, demonstrating effective communication skills and improving user experience.•Ticket Tracking Accuracy: Input and resolved issues in the TDX ticket tracking system precisely, maintaining a 98% accuracy rate in issue documentation and resolution.

•PLC and HMI Programming: Developed and maintained PLC and HMI programs for over 10 automated flooring machines, ensuring optimal performance and reliability before customer delivery.•Enhanced Technical Documentation: Produced comprehensive electrical schematics using AutoCAD Electrical and process flow P&ID diagrams with Microsoft Visio, contributing to improved technical documentation for automated flooring machines.•Quality Assurance and Operational Readiness: Successfully tested and validated the functionality of 10+ flooring machines, guaranteeing operational readiness before customer delivery, achieving a high machine reliability rate.•Collaborative Troubleshooting: Collaborated with the engineering team to troubleshoot and resolve issues with automated flooring machines, enhancing overall equipment efficiency and performance.

•Efficient Inventory Management: Unloaded 2000-to-3500-piece trucks, sorted products in the backroom, and stocked items on shelves, maintaining inventory accuracy and ensuring aisles were neat and clean.•Vendor and Driver Engagement: Engaged with vendors and drivers with a positive attitude, fostering strong relationships and facilitating efficient product flow and delivery.•Customer Engagement and Merchandising: Greeted customers, answered their questions, and maintained the sales floor's appearance according to company policies, ensuring a positive shopping experience.•Quality Control and Pricing Accuracy: Set up, cleaned, and organized product displays, removed damaged goods, and ensured accurate pricing and signage, contributing to Walmart's merchandise presentation and quality control.•Inventory System Optimization: Utilized the inventory management system, completed bin audits, worked inventory exceptions, and corrected shelf capacities, ensuring optimal inventory levels and accuracy.

•Optimized Production Efficiency: Prepared and processed 200+ lumber and flooring orders weekly, achieving precise sizing, planing, and cutting to exact specifications, resulting in an improvement in overall operational efficiency.•Improved Lumber Stacking Operations: Streamlined lumber stacking operations, adhering to dimension, species, and grade specifications, resulting in an improvement in overall efficiency.•Enhanced Machinery Utilization: Proficiently operated planers, saws, loaders, and other production equipment proficiently, contributing to a 15% increase in machinery utilization and overall production output.•Safety and Incident Reduction: Consistently upheld a safe work area, free from debris and clutter, reducing workplace incidents and fostering a secure working environment.•Exceptional Customer Service: Provided exceptional customer service in an outdoor yard using proper material handling practices and PPE to load, unload, and store lumber.