As the Director of Client Services at Datasource Background Screening Services I work closely with our leadership team, sales team, and client support team to develop, execute and maintain client service and engagement. I ensure that our clients' needs are well met as products evolve and needs and processes change. I coordinate the delivery of services to our clients and ensure that our customer service not only meets but exceeds expectations. In this role I ensure that clients are informed of any new compliance, requirement, product, technology, or process changes in a timely fashion so that can adjust accordingly. I work with our Sales Team , Client Support Team, and IT Department to develop new technologies and processes, and to bring forward new and innovative ideas that help foster improved service and enhanced value to our clients.