Clayton Lowe Email and Phone Number
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I have spent the last few years working for at a great company, Toyota North America. As a gregarious person, I was drawn to this philanthropic company and have really enjoyed my time there. As someone who enjoys problem solving there is nothing better than finding a solution to an issue and teaching someone else how to overcome it along the way. When I am not at work discussing cars, I enjoy detailing them. I also enjoy watching baseball, cooking, amateur photography and playing the occasional video game. As I said before I am a big people person and love meeting new people. At work I enjoy creating and building relationships with internal and external parties. In addition to problem solving as an analyst, my career at Toyota has provided me with several other valuable skills as well. Problem Solving:Investigate warranty claims submitted by dealers to make sure correct steps are followed. Research reported system problems by investigating the cause of the issue and relay information to the appropriate group for resolution. Customer Service:Work with dealership and regional personnel to provide optimal resolution to customer’s vehicle concerns. Communication:Present data to upper management in a form that is easy to understand and recommend ways to optimize current processes.
Toyota Motor Sales
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Warranty AnalystToyota Motor Sales Dec 2014 - Present• Respond to dealer inquiries regarding warranty coverage and policy through various channels such as phone calls, emails and social media.• Serve as a liaison between regional personnel and dealerships to resolve warranty concerns.• Assisted in creating and maintaining a department “hub” spreadsheet that provides critical warranty program processing information to claims analysts.• Hosted new executives and visiting managers to demonstrate daily operations of warranty processing.• Mentor management trainees to guide them on warranty procedures before they transition to regional representative roles.
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Scion Experience SpecialistToyota Motor Sales Dec 2011 - Dec 2014• Investigated customer concerns thoroughly by case managing for Cincinnati, Chicago, Kansas City, New York, Boston, and the Los Angeles regions as well as private distributorships. • Demonstrated ability to diffuse customer anger and maintain customer satisfaction by researching cases with dealers, field personnel, and regional offices to resolve vehicle defects.• Participated in special projects with Business Applications team such as testing Customer Connection application. • Created monthly Social Media Dashboard, to advise upper management of potential brand issues and trends.• Responded to high-priority escalated contacts on behalf of Scion executives.
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Special Project- Workforce Management AnalystToyota Motor Sales May 2013 - Dec 2013• Monitored daily Call Center volume for Toyota, Lexus and Scion brands to make decisions to maximize department service level.• Worked with Real Estate and Facilities group to set up new hire representatives and off board outgoing representatives. • Presented to new hire associates to provide overview on Workforce Management policies and processes. • Created subject matter SOP’s for incoming Intra – Day Analyst to implement new and updated procedures.
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Toyota Customer Relations RepresentativeToyota Motor Sales May 2011 - Dec 2011• Contributed to 3 “Team of the Month” awards by meeting or exceeding department goals.• Mentored new associates on how to use various CEC tools to assist with customer and dealer product questions. • Awarded 3 “Customer Satisfaction Awards” for providing excellent customer service.
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Toyota Customer Relations InternToyota Motor Sales Jun 2010 - May 2011• Contributed to 5 “Team of the Month” awards by achieving or surpassing department targets.• Utilized problem solving skills to assist customers with vehicle warranty and recall inquiries.• Assisted customers with international recalls by working with dealers to obtain documentation for recall clearance.• Selected to become a full time associate after serving as an intern for excelling in customer service and exceeding department objectives.
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Inventory ControllerDisneyland Resort Jun 2005 - Jun 2010Anaheim, CaOutdoor Vending Cashier • Demonstrated face-to-face customer service skills while selling food and beverage products to guests as a cashier.• Promoted to receiver assistant to oversee product distribution throughout the warehouse after delivery.• Promoted to inventory control to manage and monitor product distribution to several cart locations.
Clayton Lowe Skills
Clayton Lowe Education Details
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Communications With Emphasis In Public Relations
Frequently Asked Questions about Clayton Lowe
What company does Clayton Lowe work for?
Clayton Lowe works for Toyota Motor Sales
What is Clayton Lowe's role at the current company?
Clayton Lowe's current role is Warranty Analyst at Toyota Motor Sales.
What is Clayton Lowe's email address?
Clayton Lowe's email address is ch****@****hoo.com
What is Clayton Lowe's direct phone number?
Clayton Lowe's direct phone number is +131041*****
What schools did Clayton Lowe attend?
Clayton Lowe attended California State University-Dominguez Hills.
What skills is Clayton Lowe known for?
Clayton Lowe has skills like Automotive, Customer Service, Customer Satisfaction, Continuous Improvement, Team Building, Inventory Management, Negotiation, Kaizen, Social Media, Microsoft Office, Public Speaking, Business Analysis.
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