Clayton Mcentire Email and Phone Number

Work Responsibilities:Customer Support and Issue Resolution:Collaborated with customers to address and resolve issues encountered throughout their upgrade process.Internal Bank Upgrades:Preformed regular internal upgrades to keep internal banks up-to-date.Monthly Plug Program Testing:Conducted monthly internal upgrades to test plug programs, ensuring their functionality and compatibility.Managed Upgrades for Clients:Oversaw and handled upgrades for clients, ensuring successful implementation.Documentation Management:Documented all issues discovered during the upgrade process and what steps were taken to resolve them.Content Creation and Sharing:Created detailed documentation, guides, and process cards on various issues and processes, sharing them with the team to enhance knowledge and efficiency.Training and Onboarding:Trained new hires, equipping them with the necessary skills and knowledge for the upgrade process and internal tasks.Process Automation:Developed and implemented programs to automate internal tasks, streamlining workflows and improving productivity.On-Call Support and Weekend Team Collaboration:Was available on call as needed and collaborated with the weekend upgrade team to ensure smooth operations and timely support.

Assist with access requests to systems - submit requests and follow-up to ensure completion of assigned username and passwordSoftware (SW) research to determine compatibility and end of support upgrade requirementsVendor SW conversions, installs, replacements, and upgradesSW upgrade validation, testing, and creating back out documentation using standard team processesCapacity/CICS/Database/Storage managementProvide 24 X 7 on-call support (when qualified)Participate in Disaster Recovery activities

Be curious, have a thirst for knowledge and learning new things --- ask questions and offer thoughtful solutionsComplete online training coursework as well as hands-on labs and exercises related to the various mainframe disciplinesComprehend and follow verbal and written instructionsCapture verbal instructions and document the process steps in written formInteract with teammates via various means of communication (face to face meetings, phone, email, instant messenger, conference calls) in order to exchange knowledge and information to successfully complete deliverablesExercise professional integrity by seeking work during downtime, having respect of company required work hours, properly requesting time off and documenting time honestly in designated time tracking toolsDemonstrate organization and time management skills which includes acknowledging and attending meetings, deciphering and responding to important emails in a timely manner, completing assignments on time (by due date or earlier) or escalating to manager immediately if obstacles are identifiedBe able to utilize problem solving skills in an effective and conclusive manner to analyze an issue, suggest a solution, and be involved in the direct implementation of that solution - providing necessary teamwork and research throughout the processBe able to adapt and efficiently manage priorities in the ever-changing, fast-paced world of ITCreate meeting invites and send emails via Outlook

Maintains safety of Facility by following all safety standards, procedures, and guidelines including conducting safety sweeps, following proper forklift spotting procedures, following proper procedures for handling and disposing of hazardous materials, following Company steel standard guidelines, and correcting/reporting unsafe situations to Management.Maintains the Sales Floor in the Electronics area in accordance with Company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.Maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.Provides Member service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the Company's products and services.Receives and stocks merchandise in the Electronics area, and organizes and maintains the Electronics area by following Company procedures, utilizing equipment appropriately, merchandising, and completing paperwork, logs, and other required documentation.Sells Electronic merchandise to Members by explaining prices, features, capabilities, product assembly, etc. for electronic merchandise including TVs,DVDs/DVRs, computer accessories, computer systems, and electronic media.