Clayton Spriggs Email & Phone Number

Responsibilities:Uptime of Customer Equipment:Diagnose problems and directly repair customer equipment for assigned instrument product lines.Resource Management:Minimize the costs of servicing customer equipment.Customer Satisfaction/Business Development:Provide service that supports high levels of customer satisfaction; support/develop Service Business.Administration:Conduct administrative and support tasks as required by Siemens and Service Management.Meet all Key Performance Indicators (KPI’s) of the business for your position.Ensure that all required Learn@Siemens courses are completed on time and sign off completion in the system.Ensure that all Tool and Test Equipment expiration dates are managed and that no overdue for calibration Test Equipment is used or maintained in the field and usage of tool and test is documented on eFSR.Customer follow-up call for each On-Site Repair (OSR) to ensure the instrument is operating at specification and the customer is satisfied.Meet requirement of 100% Compliance with Complaint Handling Process Documentation as required in service process.

Serves as a Biomedical Equipment Technician of a 39 bed, level 4 trauma center, Army Community hospital. Ensures the readiness, preventative maintenance, repairs, service, and technical support to four medical clinics, five dental clinics, eight veterinary clinics, and three military entrance processing stations, with over five thousand pieces of equipment, in Georgia, South Carolina, and Florida. Ensures all maintenance requirements are accomplished within the established guidelines, and that all systems and programs are in compliance with the Joint Commission and Medical Command standards.Assisted a team of seven in protecting all medical equipment under hospital jurisdiction against Wannacry ransomware, establishing new standard for all Army medical commandAugmented and stabilized the monitoring system safeguarding temperature sensitive products, resulting in an over 60% reduction in erroneous calls to on-call techniciansSent to an ambulatory care clinic in Ft. Meade, MD for 45 days on a backfill mission resulting in a 73% completion of overdue repairs and a 100% completion of scheduled services

Served as a Biomedical Equipment Technician of a Medical Logistics Company. Worked alongside a team of technicians performing, service, repairs, and providing technical support to combat support hospitals, calibration depo’s, and regional medical centers all over Germany, Italy, and Romania in accordance with established guidelines and Medical Command standards.