Clayton Alexander Email and Phone Number

- Developed and maintained interactive Tableau and Looker dashboards utilized to drive decisions in K-12 school. - Collected and analyzed data from internal and external clients and software to make informed decisions. Communicated these findings to senior management to drive successful business outcomes and identify unnecessary spending.- Primary manager of help desk tickets, managed accounts in Google Workspace and AD, updated website/social media, phones, assisted with networking issues/upgrades, A/V (audio/visual) repair, and communicated with clients and vendors.- Maintained perfect customer satisfaction score of 5/5 on over 1000 recorded help desk tickets.- Analyzed workflows for areas of improvement, and researched new ways to facilitate the use of technology in classrooms.

- Supported members of the WCU community with a variety of services, including software training, software/hardware troubleshooting, equipment checkouts, updating account information, etc.- Maintained customer satisfaction index score of at least 4.97 out of 5 throughout the position.- Created training videos for our Student Training Video Project, an initiative to support new student employees and those transitioning from remote positions; served as primary reviewer for the project.- Updated tickets and documentation frequently and demonstrated strong organizational and time-management skills by meeting deadlines while working fully remote in 2020.

- Promoted university with a team of other students in the university marketing department.- Interviewed students, created posts for WCU’s social media accounts, and developed programs to improve the quality of life for students. - Developed skills in communication and graphic design through constant interactions with students and created advertisements using Adobe Illustrator and Adobe Photoshop.