Clayton Auch Email & Phone Number

Winnipeg, Manitoba, Canada

• Created the Quality Assurance department• Hired, supervised, trained and guided the Quality Assurance Analysts• Expanded quality assurance beyond the core product team• Developed and documented QA processes• Created numerous tools in .NET to assist the team• Participated in company leadership meetings• Assisted the team with testing when required• Aided in the company’s transition to Jira from a custom internal tool• Worked with other managers to ensure that we… Show more • Created the Quality Assurance department• Hired, supervised, trained and guided the Quality Assurance Analysts• Expanded quality assurance beyond the core product team• Developed and documented QA processes• Created numerous tools in .NET to assist the team• Participated in company leadership meetings• Assisted the team with testing when required• Aided in the company’s transition to Jira from a custom internal tool• Worked with other managers to ensure that we are delivering a high-quality product• Participated in Scrum ceremonies• Participated in product design meetings Show less

Winnipeg, Canada Area

• Hired as the company’s first Quality Assurance Analyst• Defined and documented the QA processes and workflows• Developed company standards for the product’s user interface• Created/executed test cases on all core product features being developed • Developed an automated testing framework utilizing TestComplete• Created a tool that allowed anyone in the company to run the automated tests• Created and maintained automated tests (Desktop, Web, and API)• Executed and… Show more • Hired as the company’s first Quality Assurance Analyst• Defined and documented the QA processes and workflows• Developed company standards for the product’s user interface• Created/executed test cases on all core product features being developed • Developed an automated testing framework utilizing TestComplete• Created a tool that allowed anyone in the company to run the automated tests• Created and maintained automated tests (Desktop, Web, and API)• Executed and reviewed results of automated tests• Triaged bugs and issues reported by customers and staff• Performed regression testing prior to releases• Participated in Scrum ceremonies• Participated in product design meetings Show less

Winnipeg, Canada Area

Senior Quality Assurance Automation Specialist 2009 – 2013• Designed an in-house automated testing system that used Selenium and developed processes outlining its use• Worked closely with development to implement a feature in our software that would allow our automated scripts to communicate directly with it. • Setup and maintained the QA online environment• Worked with management to develop testing processes and procedures. (Both automated and manual)• Tested technical… Show more Senior Quality Assurance Automation Specialist 2009 – 2013• Designed an in-house automated testing system that used Selenium and developed processes outlining its use• Worked closely with development to implement a feature in our software that would allow our automated scripts to communicate directly with it. • Setup and maintained the QA online environment• Worked with management to develop testing processes and procedures. (Both automated and manual)• Tested technical issues related to web services, database testing, and online site configurations• Created numerous tools in VB.NET to assist the manual testers• Trained manual QA specialists on technical tools• Fostered open communication amongst the automation team• Assisted other members of the QA team with any technical issues• Utilized the automated scripts for performance testing• Collaborated with coworkers in other offices via video conference calls• Guided the automation team on testing practices/procedures• Resolved issues with the automated scripts, QA intranet site, test case batcher (a regression testing tool), and compare tools• Provided updates to the QA lead on any issues found and the status of the automated testing through the lifecycle of the project• Participated in the hiring process of new automation specialists• Converted manual regression checklists into automated test casesIntermediate Quality Assurance Automation Specialist 2008 – 2009• Trained/mentored new QA automation specialists• Helped create/implement an in-house automated testing tool written VB.NETQuality Assurance Automation Specialist 2007 – 2008• Executed automated test scripts against both desktop and web based financial planning software (NaviPlan and Profiles)• Validated the results and logged any unexpected changes• Created/maintained automated test scripts• Tested online software through the various environments (QA, staged, pre-prod, and production) Show less

Winnipeg, Canada Area

Senior Representative, Client Support (FXRS Technical Lead) 2000 – 2007• Possessed an advanced knowledge of FedEx software and FedEx operations• Communicated directly with FedEx employees/management• Traveled to various locations to train new employees utilizing material that I had prepared• Analyzed call trends to identify issue and training opportunities• Implemented numerous support procedures, processes and resolutions• Tested FedEx beta software and reported… Show more Senior Representative, Client Support (FXRS Technical Lead) 2000 – 2007• Possessed an advanced knowledge of FedEx software and FedEx operations• Communicated directly with FedEx employees/management• Traveled to various locations to train new employees utilizing material that I had prepared• Analyzed call trends to identify issue and training opportunities• Implemented numerous support procedures, processes and resolutions• Tested FedEx beta software and reported issues• Guided the team in resolving complex issues• Participated in call monitor sessions with the client and provided feedbackFXRS Technical Customer Care Representative 1999 – 2000• Provided inbound support to FedEx’s largest customers who utilized FXRS, WebAPI and FedEx Enterprise software• Assisted network admins in resolving installation and communication issues• Guided programmers while they developed their shipping application• Analyzed shipping transaction strings and provided feedback to customers• Troubleshot hardware issues and dispatched technicians when appropriate Technical Customer Care Representative (Level 2) 1998 – 1999• Resolved advanced FedEx Ship and interNetShip issues that were escalated by level 1 agents• Developed numerous technical resolutions that were added to our internal knowledge base system• Assisted level 1 agents by providing floor walking support• Handled irate customers• Collected feedback from beta customersTechnical Customer Care Representative (Level 1) 1997 – 1998• Handled inbound technical support calls for AT&T WorldNet, AT&T Canada, and FedEx• Troubleshot connectivity issues, browser/email client issues, and general functionality issues• Unresolved issues were escalated to level 2 following established procedures Show less

Education record

Course: Computer Support Specialist Honour Student - 97.3 % average

Education record

Grade 12 Diploma with Laureate and Merit Recognition Major: Electrical/Electronics Honour Student- 91% average