• Atualmente lidero operações e estratégias de TI, alinhando soluções tecnológicas aos objetivos de negócio.• Conduzo a implementação de uma cultura data-driven, permitindo análises em tempo real e fortalecendo a tomada de decisões estratégicas.• Implantei um sistema de CRM, aprimorando a gestão do relacionamento com clientes e impulsionando vendas.• Desenvolvi e implementei uma solução de Gestão de Frete Embarcador, aumentando a eficiência logística e reduzindo custos operacionais.• Lidero a atualização do parque computacional, objetivando o aumento da eficiência operacional.

I took over the IT management at Instituto Monitor in February 2015 with the challenge of professionalizing the IT area, since then we have been working on technology renewal and service improvement, always focusing on business objectives.This responsibility is shared with a developers team (WEB and Dataflex), data analysts, support, network and, when necessary, contracts with consultants to provide services.In recent years, we have implemented more than 50 projects, including an implementation of IT service management software. Through it, it was possible to identify the main service bottlenecks and the points that caused rework in the processes. Identifying the root cause, defining action plans, achieving a 40% reduction in average per month and expanding the capacity to implement projects without increasing headcount or overhead.Through contractual renegotiations, it was possible to reduce fixed technology overhead by 35% per month, saving the company investments in new technologies.Main responsibilities:• To manage the IT operation, processes, procedures and tools with a focus on security, automation, performance, availability and Business Continuity Planning;• To implement and ensure compliance and maintenance of information security policies and IT Governance;• To manage contracts, suppliers, service levels (SLAs), projects and KPIs;

As responsible for the Information Technology area (infrastructure and support), I supported the alignment of the IT strategic plan with the business plans, contributing to the technological direction, risk management and administration of investments and costs in the IT area.With the firm intention of ensuring that the business objectives are met and of contributing to new initiatives, I supported the structuring of the IT area, redefining the service SLAs based on Cobit / ITIL, using tools to record calls and service controls. I also trained the team in order to reach the levels of services. These initiatives led to a 60% reduction in the volume of calls, due to the mapping of problems and treatment of the root cause.I coordinated the exchange of the computational park of 200 desktops and 70 notebooks. I conducted meetings to choose the best supplier, contracting model and hardware and software approval. I supported the structuring of the plan and coordinated the execution of the replacement of this equipment.Project portfolio management aiming:• Improvement of quality services and reducing the costs.• Delivering of solutions regardless of location or available technology platform.• Contributing to the improvement of business processes by proposing adjustments based on SAP Best Practices.

Responsável pelo departamento na ausência da coordenação, troubleshooting de rede, especialista em instalação, configurações e manutenção de servidores Microsoft (DHCP, DNS, WSUS, ISS e Shadow Copy, manutenção de rotinas de backup (ARC Server 2000 e Retrospect IBM), instalação e manutenção de ambientes Linux (SQUID, Firewall e Mail Server (APLINUX), levantamento e analise de contratos de (T.I), redução de custos, inventários de hardware e software, controle de acesso a pastas e arquivos, GPO’s, manutenção de domínio e MS Exchange 2007, implantação, gerenciamento e manutenção do sistema de prevenção EPO (McAfee), implantação de novas tecnologias acompanhando o rápido crescimento e atualizações.