Clayton Daniel Briggs Email & Phone Number

New York, New York, United States

Baldor Foods is the leading wholesale distributor for restaurants, hospitality event spaces and cafes, and food retailers on the East Coast. Our hubs are based in NYC, Boston, Philadelphia and Washington, D.C. Our Mission is to deliver quality ingredients, innovative solutions and seamless experiences that ensure the success of our partners throughout the food distribution supply chain. Our users include chefs, food purchasing managers, retail buyers, and internal users such as delivery drivers, route planners and warehouse leaders. Baldor Foods is growing and we are investing in building our product practice, digital experiences and capabilities for end user customers and internal users. The Product Organization is a dynamic group of Product Leaders responsible for B2B shopping on www.baldorfoods.com, payments and financing solutions for our customers, plus supply chain enablement across our wholesale distribution business. We are investing in our digital evolution and building our next generation of product leaders at Baldor! Our Product Organization works across all aspects of our operation including Web and Mobile App, Customer Acquisition, eCommerce, Customer Communications, Customer Service, Invoicing, Accounting, Demand Planning, WMS, and more.

Greater New York City Area

New York, New York, United States

• Proofread and edit large-scale musical projects, providing detailed feedback in a short timeframe• Determine music authorship and copyright ownership for adaptations of existing works

New York, New York, United States

• Independent contractor providing music copyist and transposition services.

New York, New York, United States

• Collaborate across departments and vendors to improve infrastructure and operations, boosting delivery capacity by 100x while improving delivery success to >99%• Coordinate with Director of Engineering and executive team to create product roadmap, plan sprints, manage tickets, and clear blockers, allowing for greater product output• Champion Hailify’s product portfolio, using agile method to improve operational efficiency• Present executive leadership with deeper insights and visual dashboards, leveraging SQL and Metabase to advocate for data-driven decision-makingFeatured ProjectsLaunch International Ecommerce Delivery Service• Designed and revised complex workflows and order journeys and lead company-wide user acceptance testing to enable a precise chain of order custody from airport to customer• Performed barcode scanner and WMS vendor analysis before creating a proprietary WMS, reducing daily sortation process from hours to minutes and allowing for higher volumes• Compiled requirements from internal and external stakeholders and create reporting and dashboards to support operations, oversee chain of custody, and measure KPIsMarket Analysis• Lead Go To Market data strategy to identify key attributes of ideal markets nationwide• Learned SQL to analyze massive datasets and to provide deeper insight from our database• Learned QGIS, leveraging key open-source and governmental databases with historical order volume to pinpoint most likely profitable markets with data-rich map visualizationsOmni-Channel Communications• Performed omni-channel vendor analysis to improve usability and scale with future growth• Centralized all communications to Zendesk, ported all contact methods, and managed user roles and reporting to cut costs and to improve and quantify customer satisfaction• Merged customer interactions into our proprietary system via Zendesk Sunshine API to centralize order details with customer interactions and to increase CS productivity

New York, New York, United States

Brooklyn, New York, United States

New York, New York, United States

Malibu, California, United States

Malibu, California, United States

Master Of Fine Arts - Mfa, Graduate Musical Theater Writing

Bachelor Of Arts - Ba, Music Theory And Composition