Clayton Bishop Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

San Francisco Bay Area

San Francisco Bay Area

• Built the Operations Team from ground up including strategy, branding, processes, and workforce to deliver exceptional guest service while maintaining team efficiency.
• Implemented and oversaw Self Service Check-in Kiosks as the beta hotel for Highgate Hotel company.
• Created the guest Amenity & VIP Program to deliver top tier guest experiences.
• Assisted in overseeing all aspects of the 342-room hotel including maximization of financial performance, guest satisfaction, and staff development within established quality standards.
• Created 2020 Business Strategy with the Executive Committee, with a focus on how the Operations Team would contribute to lowering cost while improving the overall guest experience.
• Recruited and on-boarded all front office new hires, including managers and hourly team members, for the opening of Hotel Caza.

San Francisco Bay Area

• Directed a team of 45 direct reports including Front Desk, Reservations, PBX, Bellmen, and Doormen.
• Managed employee relations with two unions in a 681-room hotel.
• Acted as first responder for all guest-related issues and Manager on Duty overseeing hotel operations.
• Brand Ambassador for Marriott’s Loyalty Program: Marriott Bonvoy.
• Mentored and developed all members of staff, assisting four members in obtaining positions of greater responsibility.

San Francisco Bay Area

• Served on the Hotel Executive Committee.
• Led the rollout of Joie de Vivre/Marker brand initiatives, including front of house training, and ensured compliance.
• Managed scheduling and payroll while ensuring that the department operated according to budget.
• Oversaw all front office operations including Front Desk Agents, Bellman, Doorman, Security, and Valet.
• Collaborated with the Director of Housekeeping, Director of Engineering, Director of Revenue, and Director of Sales & Marketing to ensure guest satisfaction goals were exceeded for the entire hotel.
• Served as Task Force Team Member for the renovation of Hotel Kabuki and Terranea Resort.

San Francisco Bay Area

• Collaborated with the Operations team, Sales team, Marketing team, and PR firm to successfully renovate, rebrand, and rename the hotel.
• Developed team member performance to include providing supervision, conducting counseling, developing performance evaluations and delivering recognition rewards.
• Hosted monthly department meetings to keep staff informed of all activities in the hotel, reinforce brand standards, and promote a strong team atmosphere and culture.
• Conducted payroll and scheduling for union team members in the front office.

San Francisco Bay Area

• Created and implemented a positive name mention incentive program, an amenity tracking program, and a group resume system.
• Facilitated group travel arrangements.
• Ensured front desk agents’ billing, routing, and cash transactions were in line with hotel standards.
• Supported the General Manager with strategic room blocking during a 9-month renovation period.
• Assisted in training, evaluating, motivating, and counseling front office team.

Miami/Fort Lauderdale Area

• Managed team of 20+ employees including Front Desk Agents, Bellman, In Room Dining Servers, Valet Attendants, and Concierges.
• Assisted guests and agents with the check in/check out process.
• Trained new hires and retrained team members on Kimpton standards.
• Worked closely with sales and banquets team during group stays and site visits.
• Served as Manager on Duty for shift operations.

Miami/Fort Lauderdale Area

• Handled guest complaints and took action to resolve situations as per Loews Service Standards for a 790-room property.
• Answered internally-generated guest and team-member calls while assisting guests with their engineering, housekeeping, valet, bell desk, front desk, security, recreation, and room service requests.
• Generated revenue within the hotel by upgrading rooms, selling cabanas, and up-selling hotel amenities.
• Mediated emergency situations calmly and effectively according to hotel guidelines.

• Dedicated to maintaining a clean dining room and providing exceptional customer service
• Reputation for putting guests at ease, handling large crowds, and maintaining composure in stressful situations
• Certified Trainer: Responsible for training new employees for dining room service and To-Go procedures
• Consistently cares for 100-150 guests per shift
• Talented at lifting and carrying large amounts of food safely, securely, and gracefully

• Orchestrated a variety of high profile events including a large consumer travel expo, board of directors meetings, speed networking events, sponsored VIP receptions, and an annual global convention
• Coordinated membership renewals to drive revenue for this global association, which has more than 2,100 members in 85 countries
• Recruited, trained, and motivated volunteers for all events

• Managed and updated multiple Microsoft access databases
• Planned, implemented, and coordinated the logistics of events hosted by the University’s Admissions Office
• Processed and handled event participation payments for approximately 150 guests per event