Clayton Dowiot Email & Phone Number

Portland, Oregon Metropolitan Area

Portland, Oregon, United States

Manage timely customer issues, with specific focus on troubleshooting and repair of installed industrial pumps and electrical systems. Manage end-to-end projects, writing inspection reports and repair orders, researching parts needed and providing impeccable customer service. Also, serve on the company's Training Committee, with a focus on identifying.

Woodland, Washington, United States

Managed the customer service function for this manufacturer of high-end fishing rods, with leadership over a two-member team.Key Wins: Dramatically improved customer experience by authoring and implementing new, customer-centric return policies. Also, optimized the service function by developing new reports that helped the team quantify and efficiently.

Vancouver, Washington, United States

Following a corporate reorganization at PetSmart, stepped into a customer-facing role with this leading telecommunications provider. Answered client questions, solved problems and managed conflicts the supervisory level as needed. Key Win: Bumped up to team leader based on exceptional performance.

Portland, Oregon Metropolitan Area

Selected for PetSmart’s management training program then earned progressive promotions across numerous stores and functions. As a store leader, conducted all hiring, scheduling and training and managed store budgets and inventory. Processed payroll, ordered supplies, ensured policy compliance and safety standards were met and was accountable customer.