Clayton Dowiot Email & Phone Number

Portland, Oregon Metropolitan Area

Portland, Oregon, United States

Manage timely customer issues, with specific focus on troubleshooting and repair of installed industrial pumps and electrical systems. Manage end-to-end projects, writing inspection reports and repair orders, researching parts needed and providing impeccable customer service. Also, serve on the company's Training Committee, with a focus on identifying training opportunities and eliminating outdated training programs. Key Wins: Devised an improved method for installing a new product (mechanical seals) that earned the attention of the manufacturer’s product development manager and helped resolve an ongoing challenge for them. Also, have introduced new technologies have that helped standardize, better organize and improve processes within the service department.

Woodland, Washington, United States

Managed the customer service function for this manufacturer of high-end fishing rods, with leadership over a two-member team.Key Wins: Dramatically improved customer experience by authoring and implementing new, customer-centric return policies. Also, optimized the service function by developing new reports that helped the team quantify and efficiently address product quality issues.

Vancouver, Washington, United States

Following a corporate reorganization at PetSmart, stepped into a customer-facing role with this leading telecommunications provider. Answered client questions, solved problems and managed conflicts the supervisory level as needed. Key Win: Bumped up to team leader based on exceptional performance.

Portland, Oregon Metropolitan Area

Selected for PetSmart’s management training program then earned progressive promotions across numerous stores and functions. As a store leader, conducted all hiring, scheduling and training and managed store budgets and inventory. Processed payroll, ordered supplies, ensured policy compliance and safety standards were met and was accountable customer satisfaction.Key Wins: Achieved a companywide perfect score for meeting all key metrics. Also, delivered the highest audit score in the district, which led the store to be selected as the training location for all new managers in the district.