- Scanning and assessing network for vulnerabilities.- Monitoring network traffic for unusual activity.- Defending systems against unauthorized access, modification and/or destruction.- Configuring and supporting security tools such as firewalls, anti-virus software and patch management systems.- Implementing network security policies, application security, access control and corporate data safeguards.- Training fellow employees in security awareness and procedures.- Developing and updating business continuity and disaster recovery protocols.

- Implemented, installed, configured, monitored, troubleshot, and evaluated existing and new Windows, Linux, server & desktop operating systems.- Applied revisions to host system firmware and software. Worked with vendors to assist supportactivities.- Deployed/managed security software and compliance.- Ensured server backups were running properly and performed backup/restores of host operating systems,applications, and files as necessary.- Provided analysis and troubleshooting of network connectivity issues and ISP outages.- Configured switches/routers/VLANS and developed site device plans.

- Created and maintained documentation for IT systems, processes, and procedures.- Reduced downtime via effective troubleshooting and timely problem resolution procedures.- Enhanced IT support efficiency through strong working relationships and collaboration with colleagues.- Provided continuous coverage for technical issues via afterhours on-call rotation.

- Performed software and hardware troubleshooting.- Improved efficiency of Helpdesk operations by identifying recurring issues and strengthening support processes. -Performed functionality, security, and performance testing for user workstations and devices.- Responded to support requests and assisted individuals with troubleshooting.

- Supervised employees in a call center environment; oversaw the performance of duties relating to assisting visitors with entry requirements for access-restricted communities.- Provided remote monitoring and security surveillance services for residents of access-restricted communities.- Identified potential problems with software and off-site equipment for the service department.- Managed customer information within CRM systems.- Monitored and managed KPIs and critical metrics for call center operations.- Addressed customer care escalations and researched complex issues for resolutions of customer concerns.

- Analyzed usage requirements and performance specifications for a comprehensive web database system.- Designed a MySQL database and web front-end implemented via PaaS Apache web server development environment.- Designed HTML/PHP web forms for user interface and database interaction.- Ensured secure code practices with data input validation and user authentication/authorization.