Product Owner/Manager
Current•Responsible for product roadmap, backlog, communication, and overarching vision. Worked across departments to identify needs and presented product plans to executive leadership•Presented regular updates on progress to executive leadership, adapting strategies as required•Fostered robust customer connections through active discussions, focusing on gathering input, providing use case solutions and educational initiatives•Spearheaded a campaign optimization effort, resulting in 17 million end users viewing banners, amassing 1 billion impressions in 2022, generating $700k in monthly recurring revenue, achieving click-through rates tenfold greater than industry averages •Collaborated closely with developers and engineers to streamline software installation tools, resulting in a major reduction in environment build times, decreasing them from weeks to mere hours•Initiated and steered the creation of a groundbreaking online account opening product, overseeing its development from design through launch•Formulated a comprehensive product roadmap and partnered closely with beta Financial Institutions to refine and enhance the offering•Negotiated vendor contracts, performed meticulous financial forecasting, and strategically priced the product to ensure competitive market positioning•Collaborated extensively with developers to streamline technical requirements, resulting in the simplification of the user experience and a significant reduction in abandonment rates during the launch of the digital account opening product. The product was successfully introduced under budget and well ahead of schedule, functioning as a multi-tenant Azure cloud-based application•Defined and oversaw the integration of cutting-edge features and services tailored for the retail segment of online banking•Nurtured and oversaw relationships with integration partners, skillfully managing escalations and orchestrating contract modifications to bolster collaboration and enhance product offerings
