Clayton Marbrey Email & Phone Number

Nashville, TN, US

Nashville, TN, US

• Senior Product AnalystParallon, Inc. Customer Service OperationsSept 2023 - Present
• Managing multiple projects, developing requirements documents, and process flows with a large array of business owners from multiple lines of business and at varying levels from manager to o-level executives.
• Administering Azure/TFS and Jira boards and working with developers to produce solutions.
• Leading team initiatives for transition to Azure from Jira, process improvements to the SDLC, QA testing, and documentation which will be adopted at the VP team level for 5 development teams.
• Lean Six Sigma Green Belt certification path (through partnership with Belmont University)Business AnalystParallon, Inc.May 2019 – Sept 2023 (4 yrs.)
• Focusing on RPA, process improvement, and development opportunities with UI Path suite of tools.

Franklin Lakes, New Jersey, US

• Operational project management for upgrades on customer sites and within IDNs including Pyxis Medstation, Pyxis Anesthesia, Nurse Link, Pyxis ES Link, CIISafe, Console, and ES Servers.
• Managed training classes for nurse, pharmacy staff, and anesthesiologist superusers in the use of applicable products.
• Managed deployment schedules with department managers and chiefs to allow normal workflow with minimal interruption to patient care.
• Setup and configure servers, consoles, and devices to customer and host system specifications allowing customers to focus on physically managing devices without the need to build internal storage structures.
• Worked with customers to identify issues with McKesson, Epic, Meditech, and Cerner host systems as well as Pyxis translations to display properly on Pyxis related products via the integration server.

• Created brand identity, logos, business documentation, and support in creating brochures and business needs
• Performed PC troubleshooting, build, repair as needed
• Contracted for retail merchandising from gondola setup through completion

• Created policies and procedures, as well as being instrumental in designing custom software, for proprietary remote dispensing technology for use at 42 customer facilities.
• Provided Level 2 technical support and application specialist for both Softwriters FrameworksLTC and proprietary remote dispensing software to assist level 1 phone operators learn to better serve the customer.
• Optimized remote inventory and backup usage resulting in a savings of over $750,000 in 2012 and 2013
• UPS utilization and technical optimization resulting in saving approximately $60,000 monthly

Bad Homburg, Frankfurt, DE

• Ordered, maintained, and optimized inventory for patient mail order line of business

• Hardware and software support for MDG remote dispensing hardware at client sites.
• IT projects to optimize UPS and inventory systems and create new cost savings opportunities.
• UPS optimization resulting in time savings of approximately 100 cumulative working hours monthly

Montgomery, AL, US

• Entered and updated physician orders in system; edited records, new patient administration

• Served as implementation point of contact and support liaison for customer IT
• Provided customer site management, including stock, print, mail, and copy services, production of marketing and training materials, editing as needed.

Chicago, Illinois, US

• Analyzed and compiled data between non-integrated Dell systems and Staff Management.

Nashville, TN, US

• Managed the overall Nashville office
• Duties included inventory management, reconciliation, service technician scheduling and supervision, office supplies, petty cash, invoice reconciliation, and level 1 IT support questions.