Clayton Mitchell Email & Phone Number

Edmonton, Alberta, Canada

• Process Lead for Change Management, Service Level Management, Asset Management and Release & Deployment Management. Joint Lead with our IT Service Provider for CAB Meetings.
• Run regular Training Sessions for ATCO Support Teams and Project Managers for Change Management, Incident and Problem Management.
• Extensive experience working with DAMs (Delivery Assurance Managers) who regularly reach out to our ITSM team for help with escalations for Incidents, Service Requests and occasionally they have asked for help with RFS.
• Extensive experience solving complex Incidents when IT Service Provider is having difficulties arriving at the root cause.
• As the ITSM SME, ensures TTO (Transition to Operations) and OHD (Operational Handover Document) are filled out properly. Key member of the Project Delivery Governance Committee, reviewing each project for compliance.
• Establishes measurements (KPIs and CPIs) and targets to improve process effectiveness and efficiency.

- Mentored, motivated and energized Service Team using a variety of methods which improved overall morale.- Coached direct reports to grow in their skillsets and provided a clear career progression path during annual employee performance reviews.- Led Service Desk team in day-to-day operation (Service Ticket Review, Daily Service Ticket Meeting)..

Edmonton, Canada Area

• Oncothyreon Canada Inc. was acquired by EMD Serono Canada Inc. and became a branch office of Merck KGaA with 40,000+ employees worldwide. Responsible for leading IT Team in Edmonton and within 2 years was promoted to.
• 18+ years’ experience working in a Pharma GMP and R&D lab IT environment which involved computer system validation (IQ/OQ) and yearly GMP training.
• Helped business leaders optimize business goals and objectives by finding the best match of technologies/processes.
• Ensured all servers, network equipment, workstations, lab systems and mobile devices were maintained and operated efficiently.
• Ensured DRP (Disaster Recovery Plans) for both Edmonton & Mississauga were updated yearly and tested. Assisted Edmonton HSE to develop and maintain site business continuity plan to allow for recovery of business.
• "Go-To" person for researching new technology, whether its a Cloud-based or On-Premise.

Edmonton, Canada Area

• Edmonton office remained primary data centre for company after restructure as US company (Oncothyreon Inc.). Edmonton office focused on bringing Stimuvax lung cancer vaccine through all clinical trial phasesCentral IT.
• Extensive experience in rolling out Servers, VMware, SAN, Desktop and Laptop builds.
• Project Lead for SSL VPN Upgrade - moved company from RRAS VPN to SSL VPN using SonicWALL's Aventail EX-750 appliance.
• Project Lead for network WAN optimization project ($28K+) (using Citrix WANScalers) for 3 sites to improve network bandwidth performance between Edmonton and the two smaller sites in Tucson AZ and Bellevue WA.
• Technical Lead for $500K+ ERP upgrade from Cincom to Adonix. Cincom ran on Legacy (Digital Alpha Servers/Terminal Mode ERP) and Adonix ran on (Windows Servers/SQL/GUI-based ERP). Upgrade to new ERP (including.
• Responsible for negotiations with all software and hardware vendors on maintenance of their products.

Edmonton, Canada Area

• Biomira Inc. was an international biotechnology company based in the Edmonton Research Park engaged in research and development of therapeutic approaches for treatment of cancer. Central IT for entire company..
• Extensive experience rolling out Servers, VMware, SAN, desktop and laptop builds.
• Project Lead for $200K IT Server Upgrade Project (3 VMware ESX 3.31 servers and HP EVA4000 SAN)
• Responsible for negotiations with all software and hardware vendors on maintenance of their products.
• Extensive Experience with NT4 RRAS VPN and Shiva LANRover (for remote user access via modem). Shiva LANRover was replaced with NT4 RRAS and users connecting (dial-in) over Internet via Windows 2000 and XP client Remote.
• Trained Information Systems staff on all Helpdesk duties, low-moderate networking tasks and trained users on numerous software programs.

Edmonton, Canada Area

• Built and repaired AT, ATX platform computers.
• Troubleshot DOS, Windows 3.11, Windows 95A, B and C, NT based OS issues. Parts testing and RMA.
• In June 1995 Tucson Computer Corporation switched to manufacturing PCB (Printed Circuit Boards) - "SIMMulators" (30-pin to 72-pin SIMM memory adapter boards), "Scorpion64" and "Tarantula" video cards. Was put in charge.
• Position also entailed selling of all products associated with Tucson Computer Corp. since day one of employment.

Computer Engineering Technology

Bachelor Of Science

Mcse - Microsoft Certified Systems Engineer