Process Excellence Service Manager - It Operations
Current• Develop implementation plan/tracking logic/tools for joint KPIs (E2E Performance Management) and align with/enable project lead and PMO.• Support project lead and workstream leads with the implementation of improvement topics plus take implementation responsibility for selected workstreams.• Give actionable recommendations to refine all aspects of the business process.• Conceptualize, document, and implement continuous improvement thinking and methodologies.• Ensure full (i.e. complete, consistent and, if required, audit-proof) documentation of processes, standards, policies, SOPs etc. in management system and drive periodic reviews, updates, and version management• Act as continuous improvement "challenger" following the implementation of process improvements.• Ensure a consistent project approach/methods/standards utilizing Agile/SAFe.• Engage, collaborate with, and influence all functions to ensure the Process Excellence strategy is understood and is sufficiently supported by the appropriate stakeholders.• Build strong relationships with the key functional leaders to align improvement initiatives with business strategy.• Organize, moderate and conduct E2E process design workshops developing future collaboration between businesses (SBUs), Shared Services organization and global functions. Determine implementation items / content following process design workshops.