Clayton Porter Email and Phone Number
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Clayton Porter is a Customer Success | People Leader, Customer Retention & Activation at Whippy. He possess expertise in editing, social media, facebook, entertainment, multimedia and 9 more skills. Colleagues describe him as "I have had the great fortune of having Clayton on my digital strategy team and it has been an enlightening, productive experience. Clayton is an outside-of-the-box thinker, inquisitive and the ultimate problem solver. He does not accept things at face value, particularly if there is more to be gleaned from a situation, and in this regard he has displayed a thoroughness that is unmatched during my managerial tenure. The versatility and dedication Clayton displays is undoubtedly from his diverse work experience and desire to always be better."
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Lead, Customer SuccessWhippy Jul 2024 - PresentLos Angeles , California, Us
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Senior Manager, Customer SuccessConstant Contact Apr 2022 - Jun 2024Waltham, Ma, UsConstant Contact is a marketing software dedicated to providing solutions through email, CRM, social media and text message marketing in a single platform accessible to customers nationwide, across multiple industries and of all sizes• Establish multiple distinct Customer Success groups focused on programs related to upsell/cross sell, retention of at-risk cohorts and customer activation including long term software feature utilization• Responsibilities include defining group KPIs, workflow, system requirements, customer playbooks, role specific training and sales enablement for Constant Contact’s larger customer base and franchise customers• Provide regular internal updates and advise on cross organizational dialogue related to the customer experience, including insight on product barriers identified to hurt platform adoption and feature utilization• Manage and grow a team consisting of 10 CS Specialists and two CS Team Leads, a team held to monthly KPI’s for customer product adoption and a churn rate for data identified at-risk customer segments -
Manager, Customer SuccessConstant Contact Nov 2019 - Apr 2022Waltham, Ma, UsAcquired by Constant Contact in 2020, Retention Science is an AI-driven SAAS platform intelligently informing businesses on how to engage, retain and grow their customers by using CRM analytics, email and SMS marketing• Oversaw a team of five Client Success Managers and 170+ global accounts ($9mm ARR). Led the ReSci CS department as it transitioned systems, processes and support into Constant Contact post acquisition• Work across departments to enhance ReSci platform offerings by applying customer feedback to product updates within the user experience and into AI algorithms powering data-backed customer lifecycle decisions• As a Customer Success Manager, responsible for customer training, KPI achievements and maintaining a long-term relationship for brands including M&M Food Market, FIGS, Casetify, Angel City Football Club & TNT Fireworks
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Client Services ManagerMeredith Corporation Jul 2017 - Nov 2019Des Moines, Ia, Us -
Account ManagerDedicated Media - A Lin Digital Company Sep 2015 - Jun 2017El Segundo, Ca, Us -
Digital Marketing StrategistG/O Digital Jun 2014 - Aug 2015
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Production AssistantThe Daily Show With Jon Stewart Jul 2012 - Feb 2014Us
Clayton Porter Skills
Clayton Porter Education Details
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Arizona State UniversityFilm And Media Studies
Frequently Asked Questions about Clayton Porter
What company does Clayton Porter work for?
Clayton Porter works for Whippy
What is Clayton Porter's role at the current company?
Clayton Porter's current role is Customer Success | People Leader, Customer Retention & Activation.
What is Clayton Porter's email address?
Clayton Porter's email address is cl****@****nce.com
What is Clayton Porter's direct phone number?
Clayton Porter's direct phone number is +131052*****
What schools did Clayton Porter attend?
Clayton Porter attended Arizona State University.
What skills is Clayton Porter known for?
Clayton Porter has skills like Editing, Social Media, Facebook, Entertainment, Multimedia, Video Production, Research, Public Speaking, Microsoft Office, Social Networking, Powerpoint, Youtube.
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