Claire Bicknell (Gallagher) Email and Phone Number
I am a commercially focused change and delivery transformation manager with extensive experience delivering out-come based results.With an impeccable track record of strategic problem-solving and tackling complex issues, I am significantly skilled at programme management, resource modelling, operational efficiency, and building consensus and alignment among internal and external stakeholders.As a dynamic, enthusiastic and trusted leader, I am highly adept at harnessing individual skills and developing high performing teams.I thrive on continuous challenges and fast-paced environments with a strong focus on collaboration, driving growth, and delivering innovative solutions to fulfil clients’ requirements.Key Competencies:-Leadership and Management -Program Management -Change Management -Delivery Governance & Frameworks (SAFe, Agile & Waterfall)-Process Improvement-Strategic Planning and Implementation-Relationship Building and Partnerships-Digital Transformation-Communication and Negotiation-Adaptability and Flexibility-People Management -D365 implementationsKey Achievements:+ Led department of over 200 delivery & operational staff over multiple locations + Led the turnaround of a £20m IT program to transform the service management and underlying Infrastructure, saving over £2m in annual operating expenses.+ Centralised monthly reporting and coached staff to deliver 80% accuracy of project financials.+ Delivered a £10m program of work to implement automated security gates at Terminal 5 ensuring a positive customer experience with limited disruption.+ Program managed an innovative Proof of Concept for high volume transaction processing resulting in a 75% increase significantly reducing overall transaction processing times.+ Led the extract, transform, load & reconciliation processes to enable the migration of 300K customers with no customer impact+ Program & practice lead introducing agile/SAFe ways of working Please contact me on Clgallagher20@gmail.com to find out how I might be able to consult, contribute and add value to your organisation
Vodafonethree
View- Website:
- vodafonethree.com
- Employees:
- 917
-
Head Of Digital Strategy And TransformationVodafonethreeWokingham, Gb
-
Head Of Digital Strategy, Planning And TransformationThree UkWokingham, Gb -
Head Of Digital Strategy, Planning & TransformationThree Uk Feb 2022 - PresentReading, Berkshire, Gb
-
Head Of Digital Planning & DeliveryThree Uk Jun 2021 - Jan 2022Reading, Berkshire, GbReported to the Director of Digital Development and responsible for planning and Delivery of all Digital Development projects impacting the Three.co.uk website.
-
Programme ManagerBromford Jul 2020 - May 2021Tewkesbury, GbReporting to the Director of Transformation, Programme manager for the digital transformation at Bromford Housing Association. Leading a cross functional team to implement Dynamics 365 to enable a true E2E customer experience. -
Business Manager - Lifecycle Services DirectorThree. Oct 2019 - Apr 2020Reading, Berkshire, GbReported to the Lifecycle Services Director (Three UK Exec board member) leading the Lifecycle Services senior management team governance, Project/Program portfolio and financial controls.Co-ordinated and prepared executive reports, KPI dashboard creation and briefing packs to support decision making for the Three UK Senior management team and other key internal stakeholders.Led all planning activities for the lifecycle services team ensuring the governance and oversight of Three UK ‘s business and technical project portfolio were aligned to strategic objectives and delivered the required business outcomes.Managed the departmental finances (Opex and Capex) ensuring spend within budget and agreed deliverables and departmental communication.
-
Senior Program Manager - Business TransformationThree. Jun 2018 - Sep 2019Reading, Berkshire, GbSenior Program Management role translating business strategy into a portfolio of work to deliver the Target Operating Model business Outcomes. Most recently leading the design and set up of the lifecycle services function as an independent department to govern all business change at Three UK.Developed the mid to long term planning processes to ensure effective program delivery across the project lifecycle.Developed the program structure and set up a cross functional program team to implement a Lifecycle Services function as a new department under the CEO. Led the organisational design, identified key capabilities & end to end plan to stand up the new department within the agreed terms of reference. Restructured & drove a security program as part of a major billing & network transformation at Three UK; Consolidated security requirements from across the technology and network teams, identified key milestones and delivered agreed outcomes across internal and 3rd party providers. Developed reporting and program status for senior management team to improve program visibility within the wider transformation.Program & practice lead introducing agile ways of working to deliver a new TOM (Target Operating model) to support a number of platforms across Technology.
-
Three Uk: Head Of Cio Portfolio & Resource Development – End To End DeliveryThree. Jul 2015 - Jun 2018Reading, Berkshire, GbI was responsible for a multi million IT portfolio of work to ensure CIO projects were delivered to Time, cost & quality, and senior management oversight. Key achievements included: Programme Managed £20m IT Infrastructure Transformation programme (outcome-based contract with IBM). Business outcomes delivered, achieving overall cost reduction of £2m. Developed a CIO portfolio board including governance and reporting into the overall Three governance structure. Led development of all Three UK project delivery models and responsible for demand and resource allocation within end to end delivery.Developed QA processes across Software Development Lifecycle with technical quality gates for outsourced and in-sourced project delivery.Line Management of 30 Technical Delivery Managers
-
It Senior Manager - It Performance & Operational Excellence LeadVodafone Jul 2014 - Jun 2015London, GbReporting to the Global Programme Director, I was responsible for establishing, measuring and reporting IT Performance KPI’s for new greenfield CRM and billing platform. Key achievements include: ☛Established set of standardised reporting for new platform that were delivered to Vodafone Executive committee (UK and Group).☛Drove performance improvement initiatives to achieve key targets and continual service improvement.☛Led creation of operating models for Enterprise & Consumer Group entities.☛Operational excellence lead for UK consumer IT (People, Process and Tools). -
It Senior Manager - Integration Lead (Middleware)Vodafone Jun 2013 - 2014London, GbIn this role, I led the Integration Domain team supporting UK customer systems for both Operations and Delivery. I was responsible for 24/7 operational support ensuring the availability, capacity and performance of Vodafone UK Middleware (powered by Tibco). Key achievements include: ☛Delivered 5-year contract extension for Integration Domain worth an estimated £30m.☛Managed contracts of internal and external suppliers to ensure delivery of OLA’s and SLA’s to meet or exceed agreed targets.☛Implemented controls to increase stability of IT estate reducing the overall number of IT incidents by 70% within 12 months.☛Supported creation of the 5-year IT strategy and associated business cases
-
It Senior Manager - Domain Improvement & Assurance LeadVodafone Sep 2012 - Jun 2013London, GbReporting to Head of Domains, I established controls and standards for domains to follow across people, process and technology. Key achievements included: ☛Established robust contracts and commercial capability throughout UK consumer IT which contributed to £13.5m reduction in IT costs.☛Created new centralised reporting capability recognised as best practice within TICK-IT audit.☛Defined and managed engagement processes for risk management, business continuity, quality assurance, audit, finance and project management for IT Domains.☛Supported Head of Domains to develop organisational standards and structures (people & processes).
-
Senior It Programme ManagerHeathrow Sep 2011 - Aug 2012Hounslow, England, GbI was part of IT Management team responsible for managing major IT programmes of up to £12m across the Heathrow estate through full programme delivery lifecycle through commercial contracts. Key achievements included: Program managed a POC for facial recognition to identify queue lengths in terminal 5Worked with procurement to rollout effective contractual frameworks and implementation of new processes and on-going governance to the project community Developed and secured funding for a 50 datacentre consolidation programme to consolidate a no. of datacentres, replace aircon and remove asbestos to reduce cost and increase health & safety -
It Governance Snr ManagerIng Direct Nv Jan 2009 - Jul 2011Amsterdam, North Holland, NlI reported to UK CIO, as part of the IT Senior Management team leading development and implementation of formal change and project management standards over multiple sites across UK and in India. Key achievements included: Developed and implemented Governance structure for largest IT programme ever undertaken by bank. Led review of IT Governance strategy. Defined and implemented IT Governance processes aligned to COBIT, ITILV.3 & Prince 2 resulting in up-skilling of staff and benchmarking of IT department.Led offshoring strategy to deliver development and testing capabilities through staff augmentation model in India.Project managed highly technical, first for the UK, Proof of Concept for data processing and storage project, resulting in savings of more than £2m.Developed demand management and capacity planning model within IT.Oversaw testing strategies across non-functional, automation and off shore practices.Developed PMO and Project Management function within IT. -
Technical Project & Release ManagerIng Direct Nv Jan 2006 - Dec 2008Amsterdam, North Holland, Nl• Worked as part of the Infrastructure Management Team closely aligned to the senior management to drive change and enhance the company’s portfolio of products. • Appointed as IT Migration Manager following the acquisition of two Icelandic banks:• Kaupthing Edge: 160,000 customers to be migrated over 3-months. Developed engine to integrate customers into ING retail banking with a three day window for the set up of new accounts and reconciliation of all bank balances • Heritable: 60,000 customers with 20,000 different product types integrated over 3-months with a three day transfer window• Project managed more than 50 key business projects alongside on-going BAU releases, utilising ITILV3 and Prince 2 methodologies. Projects include: • Dedicated Project Manager for two years to oversee both hardware and software releases for the companies largest global deployment. • Implemented a new SAN and back up generator providing full 24/7 power backup.• Mentored members of the Infrastructure team.
-
Implementation ManagerCiti May 2005 - Dec 2005New York, New York, Us -
Systems Analyst / Financial Project ManagerCiti Feb 2001 - May 2005New York, New York, Us
-
Systems Accountant/Project ManagerCiti 1999 - 2005New York, New York, Us
-
Financial Planning AnalystCiti Oct 1999 - Feb 2001New York, New York, Us
Claire Bicknell (Gallagher) Education Details
-
Wrexham UniversityBusiness Information Systems Managament
Frequently Asked Questions about Claire Bicknell (Gallagher)
What company does Claire Bicknell (Gallagher) work for?
Claire Bicknell (Gallagher) works for Vodafonethree
What is Claire Bicknell (Gallagher)'s role at the current company?
Claire Bicknell (Gallagher)'s current role is Head of Digital Strategy and Transformation.
What schools did Claire Bicknell (Gallagher) attend?
Claire Bicknell (Gallagher) attended Wrexham University.
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial