Caleb Little Email & Phone Number

Schaumburg, Illinois, Us

- Spearheads operations by directing project management teams and executing high-profile projects, driving strategic initiatives and operational excellence while reporting directly to ownership/CEO. - Manages new business development efforts and facilitates a seamless onboarding process for clients, acting as a liaison among internal departments, including HR, sales, procurement, production, and program management to enhance client satisfaction and meet organizational goals.- Develops and implements compliance measures for internal and external KPIs and SLAs, serving as the primary escalation point for accounts and collaborating with key stakeholders to formulate corrective action and recovery plans.- Establishes pricing strategies for RFPs and bid submissions, negotiates vendor contracts, and oversees financial forecasting and budgeting processes.- Guides the professional development of direct reports while providing support across design and accounting functions.- Utilizes Salesforce for client record management, report generation, and creating performance dashboards for project teams.- Leads the Process Improvement Cross-Functional Team to drive initiatives that enhance operational performance.Selected Accomplishments:- Successfully onboarded 23 new clients, resulting in $12M in annual revenue and achieving a client satisfaction score of 95% based on post-project evaluations.- Achieved a 3% reduction in costs by optimizing procurement processes and renegotiating vendor contracts, while recovering over 5% of margin losses through targeted corrective action plans for underperforming projects.- Attained 98% compliance with internal and external KPIs and SLAs across all projects, implementing improvements that reduced average project turnaround time by two weeks.- Maintained a retention rate of over 90% among direct reports, promoting team stability and continuity.

Schaumburg, Illinois, Us

Schaumburg, Illinois, Us

San Antonio, Tx, Us

- Managed high-end interior and exterior signage projects nationwide, leading a team in the execution of remodeling and new construction initiatives valued at up to $300K per location. - Provided outstanding customer service by providing clients with strategic project updates, ensuring alignment and transparency with construction managers and VP-level stakeholders. - Coordinated projects with internal procurement teams, external partners, and subcontractors, proactively resolving issues to maintain project momentum. - Offered technical direction to the team, supporting troubleshooting efforts, scheduling, cost negotiations, punch resolution, and billing processes. - Developed project budgets that aligned with company margin goals, successfully executing signage projects from inception to completion. Selected Accomplishment:- Effectively recovered a key account valued through strong project management and communication skills, resulting in improved client satisfaction and retention.

Rolling Meadows, Illinois, Us

- Led signage projects for new construction, renovations, and relocations for corporate clients, managing a project management team of over 6 members across various locations. - Cultivated and maintained strong relationships with key stakeholders, including clients, design managers, governing agents, and contractors, ensuring effective collaboration throughout each project's lifecycle. - Reviewed client blueprints and control documents to accurately define project scopes, establishing internal structures to facilitate effective execution. - Provided training to team members on customer design intent and program guidelines to ensure successful and timely project delivery. - Delivered comprehensive project proposals, timelines, and progress reports to clients, conducting weekly conference calls to ensure alignment and address any issues. - Managed client purchase orders and contracts, ensuring timely issuance of invoices and closeout documentation upon project completion. - Developed accurate monthly, quarterly, and yearly forecasting reports for company budgeting purposes.- Supervised and mentored the project management team, including Project Associates and Project Managers. - Assisted in the onboarding and offboarding processes for new hires and seasonal interns, providing training and guidance as needed. Selected Accomplishments:- Managed an account portfolio generating annual revenue between $6M and $10M+, specializing in signage projects for individual airport CONRAC, retail spaces, and hospitals, with project values ranging from $5K to over $2M. - Achieved an average margin performance of 5% above targets, maintained unplanned cost management at just 0.5% of revenue, and ensured 98% accuracy in monthly forecasting.

Rolling Meadows, Illinois, Us