Cherie Lorenzo Email & Phone Number

• Write and edit all types of documentation for Eos products and custom solutions, including user guides, Help (HTML5, web-based), release documents (PDF), training workbooks, white papers, and marketing materials.• Collaborate on cross-functional teams to create clear, consistent product messaging.• Review user interface text for clarity, consistency, and adherence to UX style guidelines.• Develop marketing videos to showcase key features and benefits of Eos products.• Design and maintain templates for documentation and Help, and maintain the corporate documentation standards guide to enhance and promote the company's brand identity.

Beaverton, Oregon

• Researched and developed HTML Help, release documents, user manuals, and training workbooks for software in the construction estimating product line.• Acted as the lead writer for new applications in the construction estimating product line. Participated in project triage meetings. Set up and maintained web dashboards to communicate the status of technical writers' project deliverables.• Surveyed customers to determine Help usage patterns and requirements. Conducted usability testing of new Help designs and revised designs based on test results and input from internal stakeholders.• Created Help development training courses and materials for the Technical Communications department. Courses included: Introduction to Help Development, Planning and Estimating Help Projects, HTML Help Development, Context-Sensitive Help, and Merging HTML Help.• Co-developed a Microsoft Excel spreadsheet for planning and estimating Help and training projects to increase the accuracy of the technical writers' estimates.• Advised other technical writers on tool usage, documentation standards, Help development issues, and writing.• Developed and maintained the department style guide and templates for developing Help and software documentation to ensure consistency and promote efficiency across the department.

Portland, Oregon

• Managed documentation projects for clients from concept to completion, including planning, estimating, tracking, writing, and coordinating printing and production.• Designed and developed Help for architectural design software.• Designed and authored user and reference manuals for architectural design, 3D modeling, and visualization/rendering software.

Tigard, Oregon

• Supervised a team of three writers. Mentored writers on planning and project management.• Maintained key accounts, prepared project status reports, and solved client's problems.• Wrote user manuals, reference manuals, maintenance manuals, instruction sheets, installation guides, and service manuals for hardware and software products.