- Organized and maintained Director’s schedule and made travel and conference arrangement- Supported the branch director and management team in the preparation of branch budget estimates and forecasts- Liaised with senior branch, division and ministry staff to explain information requirements and provide background information on requests/decisions; researched branch data sources and compiled findings in suitable format for review- Contacted ministry support branches on various matters including employee status changes and training and development requirements- Coordinated incoming branch requests providing a detailed response to queries in person, by phone and in writing

- Supported the Full Day Kindergarten and Child Care Units managers and regional staff- Provided daily scheduling assistance for managers and regional staff- Coordinated the correspondence and document approval packages process for Branch - Reviewed regional travel expense forms for managers’ approval- Suggested and implemented improved administrative processes for the Branch

- Provided assistance to the Employment Ontario Self Service project to enhance online self service of Employment Ontario’s employment and training programs- Developed project timelines, tracking issues, research and administrative services in support of the Unit- Coordinated the procurement process with Corporate Finance and Services Branch- Supported consultations with regional staff and senior management for Employment Ontario’s e-services and the upgrade of information management systems

- Set up the finance; purchasing; human resources; facilities; information management and technology systems for the new office- Developed and coordinated the flow of correspondence; files management and contract administration- Prepared monthly and quarterly financial reports and analysis based on PIOs annual budget- Served as the PIO’s primary contact and support to other branches, divisions, ministries and external stakeholders

- Provided group leadership to staff on administrative policy, procedures and functions of the division- Developed a communications network and acted as liaison to manage inquiries from all levels of government, OPS Ministries and the private sector resulting in improved working relationships and service delivery - Coordinated divisional responses to House Notes, Briefing and Meeting Note requests from the Minister, Deputy or Assistant Deputy Minister (ADM)- Maintained ADM’s calendar using discretion with confidential information and sensitive issues

- Advised Assistant Deputy Minister on strategic business practices, procedures and financial management- Monitored and improved business practices and protocol- Organized key stakeholder meetings and built strong relationships with colleagues and external clients- Created a records management system consistent with Ministry records retention policy

- Monitored public inquiries and advised senior staff of emerging issues- Wrote draft responses to inquiries and requests - Coordinated office and facility management- Managed automated time sheets scheduling system

- Acted as liaison between administrative staff and management: initiated bi-weekly administrative staff meetings to identify concerns and/or issues which I would raise at management meetings- Provided leadership to administrative staff and ensured that Institute procedures and protocols complied - with academic policies and service standards- Organized seminars and workshops and communicated course details to students and facilitators- Prepared and processed financial contracts and facilitated the payment for faculty and presenters