Cheryl Davis Email and Phone Number
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•Over 15 years experience cultivating positive relationships with diverse groups, media and individuals•Exceptional communication, interpersonal, and presentation skills•Proven ability to develop, manage, and streamline multiple marketing, advertising and technical projects•A motivated leader with a reputation for enthusiasm, persistence and follow-through to ensure project completion success.Communications Skills•Created multi-media promotional ideas and collateral for products and services nationally•Established and improved client communications and maintained ongoing relationships•Addressed customer inquiries; determined and delivered information and solutions and created alternative information sources•Served as liaison between customers and production teams•Created and conducted product, services, and social networking presentations for multiple audiences.Marketing Skills•Designed, developed, implemented, and managed marketing and sales campaigns•Conceived, organized and implemented successful campaign for world record event, created press releases, served as spokesperson for multi-media interviews, and managed communications, which generated international coverage and interest•Conducted market group research for products and services and proposed marketing strategies•Partnered with clients on television commercial creation and managed all phases of production and ad placement•Performed multiple aspects of operating a small business as a participating partner•Coordinated all phases of direct mail projects; recruited and guided vendors; oversaw print operations, and coordinated mailing process.Writing Skills•Wrote creative copy for multi-media resources•Created newsletter articles, support tips, and procedure documentation for multiple projectsBusiness and Management Skills•Invested in small business and initiated advertising and marketing strategies to help grow customer baseSpecialties: •Presentation Skills •Motivational Speaking •Communications•Relationship Building •Creative Problem Solving •Group Collaboration Skills •Multi-media Experience •Entrepreneurial Skills •Project Coordination •Process Documentation •Client Support •Windows 2000/2003 Server •Security •Training •Hardware/Software Support •Microsoft Office Suite •Gap Analysis •Customer Testing •Quality Award for Customer Excellence Recipient
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Communications CoordinatorSuquamish Clearwater Casino Resort Sep 2011 - PresentMarketing Communications Coordinator Description of Responsibilities:Internal Communications, In-Kind Donations Administrator, Marketing Collateral Creation. Copy Writer/Editor, In-House Overhead Announcement/Phone On-Hold Writer/Scheduler, Voice Talent for Phone Menu System, Casino Music Scheduler/Tract Selector, Marketing Military Liaison, Special Events/Promotions Staff, Market Research, Website Updates, Project Administration, Entertainment Staff, Casino Ticketmaster reporting and… Show more Marketing Communications Coordinator Description of Responsibilities:Internal Communications, In-Kind Donations Administrator, Marketing Collateral Creation. Copy Writer/Editor, In-House Overhead Announcement/Phone On-Hold Writer/Scheduler, Voice Talent for Phone Menu System, Casino Music Scheduler/Tract Selector, Marketing Military Liaison, Special Events/Promotions Staff, Market Research, Website Updates, Project Administration, Entertainment Staff, Casino Ticketmaster reporting and printing administrator/concert setup communication to all PME team members and Executives, Customer Service Focus Group member, Member Bremerton Chamber of Commerce Armed Forces Sub-Committee, Member Navy League, Past Member Puget Sound Naval Base Association, Past member Port Madison Enterprises Employee Golf League. Show less
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Project ManagerPci: The Data Company Oct 2009 - Aug 2010PCI: the data company is an established publisher of college and university alumni directories for such top-tier clients as Harvard, Princeton, Stanford, and Northwestern Universities. . Partnered with Alumni and professional organization Director's collecting directory data, print layout and data return requirements, and managed all phases of project. Setup project notebooks, prepared data return layouts and reviewed initial data. Edited and… Show more PCI: the data company is an established publisher of college and university alumni directories for such top-tier clients as Harvard, Princeton, Stanford, and Northwestern Universities. . Partnered with Alumni and professional organization Director's collecting directory data, print layout and data return requirements, and managed all phases of project. Setup project notebooks, prepared data return layouts and reviewed initial data. Edited and cleaned data to return to client, prepared proof and final copies, and coordinated with production group for printing and distribution. Also prepared reports for client review during proof process. Communicated client requirements to Call Center Managers to help ensure accuracy for higher sales. Teamed with Sales and Marketing associates to ensure seamless customer support. Partnered with Customer Service team to help address customer questions and issues. Trained new Project Managers Show less
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Application DeveloperTexas Instruments Jan 2008 - Feb 2009•Created and administered SAP security profiles and roles that allowed users to access specific authorized data and protect the company from security breaches •Generated audit logs and counseled with Sarbanes-Oxley to which enabled them to conduct a successful security audit•Partnered with International Security Managers to resolve SAP security issues via phone, remote desktop tools, and by creating written procedures for them to follow, which improved customer response time•Led… Show more •Created and administered SAP security profiles and roles that allowed users to access specific authorized data and protect the company from security breaches •Generated audit logs and counseled with Sarbanes-Oxley to which enabled them to conduct a successful security audit•Partnered with International Security Managers to resolve SAP security issues via phone, remote desktop tools, and by creating written procedures for them to follow, which improved customer response time•Led project to identify and reduce SAP transactions that were causing system problems. Informed customers of alternative report sources which reduced system problems by 90% Show less -
Systems Administrator – Windows/Unix - HrTexas Instruments Jan 1997 - Jan 2007•Diagnosed and resolved application and security issues for Worldwide Human Resources groups, and external providers such as Aetna and Baylor Health Care, receiving a 99% overall customer satisfaction rating •Created knowledge base procedure documents used by Central Help Desk to provide first point of contact solutions and minimize the need for escalation to level 2 support•Created/Instituted comprehensive Disaster Recovery plan for Windows Servers and participated on Disaster Recovery… Show more •Diagnosed and resolved application and security issues for Worldwide Human Resources groups, and external providers such as Aetna and Baylor Health Care, receiving a 99% overall customer satisfaction rating •Created knowledge base procedure documents used by Central Help Desk to provide first point of contact solutions and minimize the need for escalation to level 2 support•Created/Instituted comprehensive Disaster Recovery plan for Windows Servers and participated on Disaster Recovery Team, to demonstrate successful data recovery •Identified the need for online end-user documentation and created help docs which improved productivity by providing instant information and eliminating the customer’s need to open a support ticket •Created and conducted Windows cross training for team members which provided additional customer support resources and allowed team to expand their skill set beyond Unix Show less
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Customer Support Analyst – Information Systems & ServicesTexas Instruments 1990 - 1997•Diagnosed and resolved customer software and hardware issues and escalated to appropriate groups when necessary. Followed up on each escalated problem until closed which attributed to a record of 100% customer satisfaction•Appointed and acted as first point of contact to resolve TI executives and board of director’s hardware and software problems. Initiated team training to provide additional resources to increase response time•Trained 25 support analysts for customer service… Show more •Diagnosed and resolved customer software and hardware issues and escalated to appropriate groups when necessary. Followed up on each escalated problem until closed which attributed to a record of 100% customer satisfaction•Appointed and acted as first point of contact to resolve TI executives and board of director’s hardware and software problems. Initiated team training to provide additional resources to increase response time•Trained 25 support analysts for customer service, software and hardware support. Served as team lead and coached individual team members daily to provide quality customer support•Supervised and trained 6 contractor analysts providing desk side support to multiple sites, conducted quarterly personnel reviews, approved time sheets and monitored their performance with follow up calls to customers and managers for process improvement•Documented support processes for knowledge base which brought new analysts up to speed more quickly and efficiently Show less
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Technical Writer – Defense Division (Dseg)Texas Instruments 1988 - 1990•Created Quality Assurance and Methodology documentation for defense division which resulted in defined procedures for projects to follow and meet government requirements•Created technical ladder staff catalogue which involved conducting personal interviews to gather professional and personal information to promote visibility of their accomplishments•Prepared technical articles for monthly newsletter which provided support information and tools to help increase job performance
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Marketing And Sales Technical Writer / Associate Newsletter EditorTexas Instruments 1984 - 1988•Created and published ad campaigns to promote the sales of the TI Personal Computer, peripherals and software through Employee Sales stores internationally•Created newsletter articles, customer support tips and illustrations for internal publications to increase customer knowledge on the use of the products and improve productivity•Prepared and conducted product presentations at multiple company sites to increase customer awareness which resulted in higher product sales
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Media Sales Account ExecutiveCox Communications Oct 1979 - Aug 1983Responsibilities included direct sales of Cable TV commercials, coordination of sales material, preparation of invoices and commercial spot logs for the Federal Communications Commission. Additional duties included PR, advertising, commercial copy creation, market research, casting talent, directing and producing finished commercials. Also provided voice talent for commercials. -
Communications CoordinatorTm Productions Jan 1979 - Jul 1979Responsible for advertising, special promotions, sales aid design and preparation of newsletter for 22 national radio stations. Wrote articles for national trade magazines and coordinated company activities for the National Association of Broadcasters convention in Dallas.
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Copywriter/EditorSammons Corporation Jun 1977 - Jan 1979Served as editor of monthly in-house newspaper with a staff of 25 reporters. Created travel stories and ads for Adventure Tours USA and Jack Tar Hotels. Wrote articles and press releases for national publications for all Sammons divisions including Reserve Life Insurance. Created first radio promotion for Adventure Tours USA and KVIL Radio station.
Cheryl Davis Skills
Cheryl Davis Education Details
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Journalism, Advertising
Frequently Asked Questions about Cheryl Davis
What company does Cheryl Davis work for?
Cheryl Davis works for Suquamish Clearwater Casino Resort
What is Cheryl Davis's role at the current company?
Cheryl Davis's current role is Communications Coordinator/Marketing.
What is Cheryl Davis's email address?
Cheryl Davis's email address is cl****@****ail.com
What is Cheryl Davis's direct phone number?
Cheryl Davis's direct phone number is +136059*****
What schools did Cheryl Davis attend?
Cheryl Davis attended Texas Woman's University.
What are some of Cheryl Davis's interests?
Cheryl Davis has interest in Parades, Charity Events, I Create And Publish Brochures, Holiday Light Tours And More.
What skills is Cheryl Davis known for?
Cheryl Davis has skills like Training, Project Management, Process Improvement, Management, Software Documentation, Leadership, Microsoft Office, Testing, Marketing, Security, Sharepoint, Business Analysis.
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