Mike Cleary

Mike Cleary Email and Phone Number

Executive Leader | Customer Success and Operations | Cloud @ Spot by NetApp
Mike Cleary's Location
Chester Springs, Pennsylvania, United States, United States
Mike Cleary's Contact Details

Mike Cleary personal email

n/a
About Mike Cleary

Customer Success executive focused on enabling organizations to provide outstanding customer experiences that drive high recurring revenue growth and retention. Experienced with building and managing geographically distributed organizations, providing high customer and employee satisfaction while delivering outstanding financial results.

Mike Cleary's Current Company Details
Spot by NetApp

Spot By Netapp

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Executive Leader | Customer Success and Operations | Cloud
Mike Cleary Work Experience Details
  • Spot By Netapp
    Head Of Technical Customer Success & Support
    Spot By Netapp Apr 2019 - Present
    San Francisco, California, Us
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  • Ellucian
    Vice President, Customer Success
    Ellucian Dec 1999 - Apr 2019
    Reston, Va, Us
    Lead global team providing support for all Ellucian software products and associated third party software. Responsible for renewal of all recurring revenue agreements, achieving 98%+ revenue retention. Define and implement solutions for customer-facing support resources to improve customer self-help and provide an effortless customer experience.
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  • Campus Pipeline, Inc
    Sr Director, Customer Support
    Campus Pipeline, Inc Dec 1999 - Oct 2002
    Us
    Established a new technical support team as part of startup company Campus Pipeline (later acquired by SCT/SunGard Higher Education). Defined organizational needs and recruited, trained and retained high caliber team members. Implemented training, practices and policies to assure customer success and satisfaction. Implemented RightNow eService to provide customer self-service, incident tracking, customer surveys and measurement system. Established support metrics and KPIs to drive continuous improvement. Consulted with higher education customers regarding strategies for implementing and supporting SunGard Higher Education solutions.
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  • Utah Education Network
    Technical Director
    Utah Education Network 1996 - 1999
    Salt Lake City, Utah, Us
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  • Discover Card
    Technical Director
    Discover Card 1993 - 1996
    Riverwoods, Il, Us
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Mike Cleary Skills

Enterprise Software Saas Professional Services Program Management Business Analysis Cloud Computing Software Project Management Agile Methodologies Software Development Business Intelligence Project Management Erp It Strategy Crm Customer Relationship Management Change Management Oracle Sdlc Disaster Recovery Enterprise Resource Planning Leadership Management Decision Making Customer Service

Mike Cleary Education Details

  • University Of Utah
    University Of Utah
    Computer Science

Frequently Asked Questions about Mike Cleary

What company does Mike Cleary work for?

Mike Cleary works for Spot By Netapp

What is Mike Cleary's role at the current company?

Mike Cleary's current role is Executive Leader | Customer Success and Operations | Cloud.

What is Mike Cleary's email address?

Mike Cleary's email address is mi****@****ckr.com

What is Mike Cleary's direct phone number?

Mike Cleary's direct phone number is +161057*****

What schools did Mike Cleary attend?

Mike Cleary attended University Of Utah.

What skills is Mike Cleary known for?

Mike Cleary has skills like Enterprise Software, Saas, Professional Services, Program Management, Business Analysis, Cloud Computing, Software Project Management, Agile Methodologies, Software Development, Business Intelligence, Project Management, Erp.

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