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Erin Cleary Email & Phone Number
Enterprise Customer Success Manager
at
Doppel
1 work email found
@doppel.com
2 phones found area 503 and 877
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Enterprise Customer Success Manager
Location
Portland, Oregon, United States
Company size
Who is Erin Cleary? Overview
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Quick answer
Erin Cleary is listed as Enterprise Customer Success Manager at Doppel, a with 209 employees, based in Portland, Oregon, United States. AeroLeads shows a work email signal at doppel.com, phone signal with area code 503, 877, and a matched LinkedIn profile for Erin Cleary.
Erin Cleary previously worked as Senior Customer Success Manager at Fortinet and Senior Customer Success Manager at Lacework. Erin Cleary holds Bachelor Of Science - Bs, Biology, Organismal from Portland State University.
Company email context
Email format at Doppel
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{first}.{last}@doppel.com
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AeroLeads found 1 current-domain work email signal for Erin Cleary. Compare company email patterns before reaching out.
Profile bio
About Erin Cleary
As a Senior Customer Success Manager at Lacework, I am responsible for ensuring the success and satisfaction of our enterprise customers' cloud security. I have over a decade of experience in account management, customer success, and technical support, working with SaaS solutions that help customers secure, monitor, and optimize their cloud infrastructure and applications.My core competencies include developing joint success plans, coordinating product adoption and enablement, identifying upsell opportunities, mentoring customer success team members, and collaborating with product and engineering teams. I hold several certifications, such as New Relic Certified Performance Pro, Certified Customer Success Manager (CCSM) Level 1, and AWS Security Essentials. My mission is to drive customer value, retention, and growth by building long-term relationships and delivering exceptional service.
Listed skills include Technical Support, Saas, Microsoft Office, Management, and 33 others.
Current workplace
Erin Cleary's current company
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Doppel
11 roles
Erin Cleary work experience
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Role listed
Senior Customer Success Manager
Current• Owned post-sales customer engagement over a $5M+ ARR book of business, mitigating churn and identifying new Sales opportunities• Customer Success team lead, mentoring CSMs in skill and career development in DevSecOps• Fostered executive-level engagement with CTO/CISO to drive product adoption, expansion, and design partnership• Led quarterly business reviews with C-level stakeholders• Developed tailored Customer Success plans for each customer to secure attack surface, identify and resolve vulnerabilities, and ensure cloud compliance• Drove collaboration with Product and Engineering teams to prioritize product gaps and feature request development• Developed automated replacement of manual customer metric collection using ThoughtSpot
Aug 2024 - Present
Senior Customer Success Manager
• Owned post-sales customer engagement over a $5M+ ARR book of business, mitigating churn and identifying new Sales opportunities• Customer Success team lead, mentoring CSMs in skill and career development in DevSecOps• Fostered executive-level engagement with CTO/CISO to drive product adoption, expansion, and design partnership• Led quarterly business reviews with C-level stakeholders• Developed tailored Customer Success plans for each customer to secure attack surface, identify and resolve vulnerabilities, and ensure cloud compliance• Drove collaboration with Product and Engineering teams to prioritize product gaps and feature request development• Developed automated replacement of manual customer metric collection using ThoughtSpot
Oct 2021 - Aug 2024
Customer Success Manager
• Developed joint success plans for a $10M+ ARR portfolio of enterprise customers across technology, finance, and entertainment industries• Drove renewal process and identified upsell opportunities for Sales team• Project manager for platform adoption across customer base• Developed best practices for new customer onboarding and engagement• Advocated customer needs to Engineering to drive new feature development• Escalated critical support cases to speed resolution and mitigate churn
Apr 2019 - Oct 2021
Senior Customer Success Manager
• Managed product adoption and expansion projects for a $5M+ ARR book of enterprise customers• Identified Sales opportunities for cross-sell and new product • Developed onboarding guide for new CSM hires• Oversaw customer support tickets and escalated to Product and Engineering
Dec 2017 - Apr 2019
Technical Account Manager
• Managed operational success for a $5M+ portfolio of premium support accounts• Conducted monthly and quarterly reviews of support metrics, community activity, product usage and strategy• Secured annual renewal of product and premium support agreements• Identified and engaged appropriate resources to drive escalated support cases to resolution• Educated customers on new and upcoming product features and versions• Identified new business opportunities for Sales and Professional Services teams
Jan 2015 - Dec 2017
Account Manager
• Primary point of post-sales engagement contact for highest ARR clients• Translated client business needs into technical specifications for development• Project manager for customer product adoption and implementation• Collaborated with Engineering and UI developers to improve products and drive innovation• Hosted training webinars and developed documentation for clients and peers
Aug 2011 - Jan 2015
Technical Support Specialist
• Primary technical support representative for end-users of the ApplyWeb application system• Documented and escalated bug reports and update request tickets• Trained support technicians for the ApplyWeb help desk• Instructed college/university staff in the use of the client-side administrative system
Nov 2007 - Aug 2011
Lab Coordinator - Instructional Development Support Center (Idsc)
• Assigned multimedia production projects to lab staff• Researched new software and hardware purchases for the IDSC lab• Generated lab attendant schedules for student workers• Interviewed new IDSC lab applicants• Recommended staff promotions to management
Mar 2007 - Nov 2007
Lab Attendant - Instructional Development Support Center (Idsc)
• Provided desktop support and instructional services to graduate students and university faculty using: - Adobe Creative Suite - Final Cut Pro - GoldWave - Handbrake - Microsoft Office - Nero Software Suite - Sony Vegas•Specialized in digital conversion, cleanup, and formatting of analog source media (VHS, audio cassette, vinyl, photographs, slides, film)•Produced large-format thesis presentation posters for graduate students•Developed instructional guides for software library and lab procedures•Distributed software loads and installed new hardware on lab computers
Oct 2005 - Mar 2007
1 education record
Erin Cleary education
-
Portland State University
FAQ
Frequently asked questions about Erin Cleary
Quick answers generated from the profile data available on this page.
What company does Erin Cleary work for?
Erin Cleary works for Doppel.
What is Erin Cleary's role at Doppel?
Erin Cleary is listed as Enterprise Customer Success Manager at Doppel.
What is Erin Cleary's email address?
AeroLeads has found 1 work email signal at @doppel.com for Erin Cleary at Doppel.
What is Erin Cleary's phone number?
AeroLeads has found 2 phone signal(s) with area code 503, 877 for Erin Cleary at Doppel.
Where is Erin Cleary based?
Erin Cleary is based in Portland, Oregon, United States while working with Doppel.
What companies has Erin Cleary worked for?
Erin Cleary has worked for Doppel, Fortinet, Lacework, New Relic, Inc., and Puppet.
How can I contact Erin Cleary?
You can use AeroLeads to view verified contact signals for Erin Cleary at Doppel, including work email, phone, and LinkedIn data when available.
What schools did Erin Cleary attend?
Erin Cleary holds Bachelor Of Science - Bs, Biology, Organismal from Portland State University.
What skills is Erin Cleary known for?
Erin Cleary is listed with skills including Technical Support, Saas, Microsoft Office, Management, Project Management, Account Management, Adobe Creative Suite, and Help Desk Support.
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