Cleavon Rhoel Joseph Email & Phone Number

Seattle, Washington, United States

Bothell, Washington

• Prioritized a product backlog, gathered business requirements and wrote user stories to improve and maintain a cybersecurity education SasS platform as part of a Scrum team.• Provided data driven insights on platform usage to leadership by becoming the subject matter expert in our analytics tool, which directly informed business and product decisions.• Conducted quarterly competitor and market research on industry trends, that guided the product roadmap development to ensure we stayed… Show more • Prioritized a product backlog, gathered business requirements and wrote user stories to improve and maintain a cybersecurity education SasS platform as part of a Scrum team.• Provided data driven insights on platform usage to leadership by becoming the subject matter expert in our analytics tool, which directly informed business and product decisions.• Conducted quarterly competitor and market research on industry trends, that guided the product roadmap development to ensure we stayed competitive. Key Accomplishment: • Drove the effort to replace an outdated Identity Authentication Provider from our platform 2 weeks ahead of schedule, which avoided the platform being shut down for all customers. Show less

Greater Philadelphia Area

• Managed the testing activities of an enterprise order provisioning system for a major telecommunications client, leading to over 20 successful monthly product deployments.• Employed Agile methodology practices in the supervision of an 8-person offshore testing team that reduced wasted time, requirements bottlenecks & improved team productivity.• Developed a team performance measurement matrix & implemented KPI dashboards to provide tangible indicators of productivity, leading to a… Show more • Managed the testing activities of an enterprise order provisioning system for a major telecommunications client, leading to over 20 successful monthly product deployments.• Employed Agile methodology practices in the supervision of an 8-person offshore testing team that reduced wasted time, requirements bottlenecks & improved team productivity.• Developed a team performance measurement matrix & implemented KPI dashboards to provide tangible indicators of productivity, leading to a stronger relationship with the client.Key Accomplishment:• Led a 5-person team on a manual data restoration project. Utilized SQL & Excel to identify error trends in the data, and created standardized procedures that were used to format over 30,000 records, resulting in the project being completed a month ahead of schedule. Show less

Greater Philadelphia Area

• Facilitated in multiple phases of the SDLC for a new sales tool, created project timelines and defined project scope, designed requirements and groomed user stories with development team, and mediated between the development team and client’s testing team during release testing.

Greater Philadelphia Area

• Audited co-op site inventory databases of over 100,000 records, collaborated in the creation of a touch screen point of sale system and performed frequent quality management calls to customer sites

Greater Philadelphia Area

• Regulated the inventory flow of Arkema's entire North American division, approved scheduled or emergency deployments to the production environment and produced numerous metric reporting for upper management.

Greater Philadelphia Area

• Maintained numerous online databases of tenant data, monitored the internal help desk queue and updated the company website on a weekly basis.

Trinidad And Tobago

•Executed metric analysis and reporting relating to inventory management for the operations department.

B.S. Business Administration, Management Information Services; Marketing

Activities and Societies: Alpha Kappa Psi, Business Learning Community, Dean's Student Advisory Board, Rebirth Dance Crew, West Indian.

Caribbean Secondary Education Certification(Csec); Caribbean Advanced Proficiency Examination(Cape), Business

Activities and Societies: Presentation College Gymnastics Team, Presentation College Mixed Choir, Presentation College Men's Senior Choir