Cleber Viana Email & Phone Number

Fort Lauderdale, FL, US

Fort Lauderdale, Florida, United States

Fort Lauderdale, Florida, United States

- Successfully managed a diverse portfolio: including an award-winning author, a nationally recognized beauty brand (WeThrivv, Revivv, and Maskād), and a hospitality network of Fort Lauderdale bars and clubs.- Demonstrated flexibility by serving as a graphic designer, web designer, copy writer, and social media manager. - Incorporated and automated the.

Aventura, FL

- Developed guest-facing and operational training programs and materials which led the business to meet KPIs including: 99% compliance with Chick-fil-A’s Operational Standards & a perfect quarterly score of 1 in Food Safety.- Created a mobile app designed to collect data and tested the efficacy of training programs with calibration tasks.- Acted as a.

Aventura, Florida, United States

Deerfield Beach, FL

- Integrated Google Sheets and Loan Tracking software through Zapier to automate the communication process between Loan Officers, Processors, and clients.- Designed the company’s first lead generation and retention funnels with Facebook Ads, and monitored the campaigns’ budget, ROI, impressions, and engagement.- Created a visual identity system for brand.

Deerfield Beach, FL

- Performed quality assessments that collected data on operational excellence, hospitality, cleanliness, food safety, and security.- Leveraged and managed a team of shift leaders to utilize assessment data to achieve shift objectives.- Evaluated potential candidates for hire who matched the company's vision and values.- Managed a $600 monthly community.

Davie, FL

- Created communities that form a sense of belonging by recognizing unique and shared identities, skills, and opportunities with NSU's Razor's Edge Scholarship Programs- Inspired a floor and building culture where all individuals feel highly cared for in their "home away home"- Assisted residents in creating a sense of identity and purpose by connecting.

Deerfield Beach, Florida, United States

- Fostered cross-communication between Front-of-House, Drive-Through, and Kitchen to achieve shift objectives.- Integrated feedback from senior leadership, guests, and data to improve operations by creating systems dependent processes enhanced by talent.- Equipped Team Members to achieve the top 20th percentile in several performance metrics.

Deerfield Beach, Florida, United States

- "Create[d] remarkable experiences" through intentional hospitality- Executed Chick-fil-A's Operational Requirements to create Raving Fans- Embodied optimism, took ownership, and sought opportunity in mastering the front-of-house role.

Coral Springs, FL

• Modeled an academic drive that encouraged students to enjoy learning
• Challenged and trained instructors to intentionally tailor their teaching to students' needs
• Ensured proper teaching standards and requirements were upheld at all times