Cleber Viana Email & Phone Number

Fort Lauderdale, Fl, Us

Fort Lauderdale, Florida, United States

Fort Lauderdale, Florida, United States

- Successfully managed a diverse portfolio: including an award-winning author, a nationally recognized beauty brand (WeThrivv, Revivv, and Maskād), and a hospitality network of Fort Lauderdale bars and clubs.- Demonstrated flexibility by serving as a graphic designer, web designer, copy writer, and social media manager. - Incorporated and automated the business’ first project management system to increase operational capacity.

Aventura, Fl

- Developed guest-facing and operational training programs and materials which led the business to meet KPIs including: 99% compliance with Chick-fil-A’s Operational Standards & a perfect quarterly score of 1 in Food Safety.- Created a mobile app designed to collect data and tested the efficacy of training programs with calibration tasks.- Acted as a liaison to several functional teams within the organization including operations, community outreach, marketing, and leadership… Show more - Developed guest-facing and operational training programs and materials which led the business to meet KPIs including: 99% compliance with Chick-fil-A’s Operational Standards & a perfect quarterly score of 1 in Food Safety.- Created a mobile app designed to collect data and tested the efficacy of training programs with calibration tasks.- Acted as a liaison to several functional teams within the organization including operations, community outreach, marketing, and leadership development.- Built and maintained a team of 120 individuals as we exceeded our sales projections (by 200%) in the business’ first year.- Grew 30% of our team (in any given quarter) into members of our leadership team.- Fostered team buy-in by setting clear expectations, creating a sense of mentorship, and forging a path towards opportunity. Show less

Aventura, Florida, United States

Deerfield Beach, Fl

- Integrated Google Sheets and Loan Tracking software through Zapier to automate the communication process between Loan Officers, Processors, and clients.- Designed the company’s first lead generation and retention funnels with Facebook Ads, and monitored the campaigns’ budget, ROI, impressions, and engagement.- Created a visual identity system for brand cohesion.

Deerfield Beach, Fl

- Performed quality assessments that collected data on operational excellence, hospitality, cleanliness, food safety, and security.- Leveraged and managed a team of shift leaders to utilize assessment data to achieve shift objectives.- Evaluated potential candidates for hire who matched the company's vision and values.- Managed a $600 monthly community outreach budget to foster roots between the local community and Chick-fil-A brand.

Davie, Fl

- Created communities that form a sense of belonging by recognizing unique and shared identities, skills, and opportunities with NSU's Razor's Edge Scholarship Programs- Inspired a floor and building culture where all individuals feel highly cared for in their "home away home"- Assisted residents in creating a sense of identity and purpose by connecting them to communities and resources on-campus.- Hosted monthly events that encourage meaningful connections, stronger identities… Show more - Created communities that form a sense of belonging by recognizing unique and shared identities, skills, and opportunities with NSU's Razor's Edge Scholarship Programs- Inspired a floor and building culture where all individuals feel highly cared for in their "home away home"- Assisted residents in creating a sense of identity and purpose by connecting them to communities and resources on-campus.- Hosted monthly events that encourage meaningful connections, stronger identities, recognition, support, and Shark Pride- Advocated for students' and their needs as their guide Show less

Deerfield Beach, Florida, United States

- Fostered cross-communication between Front-of-House, Drive-Through, and Kitchen to achieve shift objectives.- Integrated feedback from senior leadership, guests, and data to improve operations by creating systems dependent processes enhanced by talent.- Equipped Team Members to achieve the top 20th percentile in several performance metrics.

Deerfield Beach, Florida, United States

- "Create[d] remarkable experiences" through intentional hospitality- Executed Chick-fil-A's Operational Requirements to create Raving Fans- Embodied optimism, took ownership, and sought opportunity in mastering the front-of-house role.

Coral Springs, Fl

• Modeled an academic drive that encouraged students to enjoy learning• Challenged and trained instructors to intentionally tailor their teaching to students' needs• Ensured proper teaching standards and requirements were upheld at all times