Talk to customers over the phone to resolve their questions or concernsMaintain and update customer information as necessaryCalmly attempt to resolve and de-escalate any issuesEscalate calls to supervisor when necessary and appropriateRespond to requests for assistance and/or possible processing of credit card authorizationsTrack call-related information for auditing and reporting purposesProvide feedback reports on call issues related to downtime and/or training issuesUpsell to customers as necessary

Work assisting Attorney Viviana Medina, head of an Immigration Law firm, which provides services for a wide range of both individual and corporate clients, and frequently interfaces with different government agencies, such as United Stated Customs and Immigration Services, Department of Homeland Security, Immigration and Customs Enforcement, immigration courts and others. The position’s main focus was control of making and receiving calls, schedule management, handling of travel reservations whenever required, translation of any relevant documents, as well as any other tasks that were required from time to time. Also, received basic training on how to handle different immigration procedures, such as applications for Employment Authorization Document renewals or first-time applications, Deferred Action on Childhood Removals renewal applications, Asylum Applications, general research for documentation on immigration applications, and others that were relevant for the job.

Work as an executive assistant to the Director of the FSO Department at EY Venezuela. Among others, the work includes making hotel and flight reservations, coordinate drivers for local transportation, expense control and reporting, as well as managing all other requests that may be deemed necessary by either the Director or the heads of each department.

Provide assistance the Legal Manager and both Legal advisors on the Legal department of an international oil company authorized for the exploration and exploitation of oil and gas on several areas in VenezuelaTranslation of documents from and into English, Italian or SpanishDrafting of documents and lettersProofreading of documents and lettersProvide assistance for the authentication of personal and documents professional documents for the expatriates whenever required.Interfacing with travel agencies for the coordination of work and personal travel arrangements for the Legal Manager and work travel arrangements for the Legal AdvisorsOrganization and control of the physical and digital archives of the department

Assistance to the Senior Partner. Management of Correspondence, personal and work related files, travel organization, schedule organization, translation of legal documents, transcription of documents