Quality Assurance Specialist
Current- Perform over 30 client requested audit projects on a yearly basis, managing an average of 3 projects a month
- Produce internal audits for multiple departments within the company to ensure compliance with client workstandards
- Assess calls to meet quality standards and compliance within internal and external process guidelines, andprovide coaching to individuals who do not meet those standards
- Coordinate training for new hires on internal quality assurance programs and detail required compliancetrainings
- Diligently complete assigned work ahead of deadlines and volunteer to relieve team members of their projectsas capacity allows