Cleitom Miranda Email & Phone Number

Dublin, County Dublin, Ireland

As the Manager of a Global Product Team responsible for support and development operations, I motivated team members to improve Customer Satisfaction (CSAT), Net Promoter Score (NPS), and other Key Performance Indicators (KPIs). My responsibilities included:- Planning and presenting the Company's Roadmap quarterly, working closely with the Head of Product.

Dublin, County Dublin, Ireland

As part of a global team, my job was to influence the way we support our users and improve their experience with our company. I collaborated closely with the Head of Products, L&D, and Customer Care to plan and present the Company's Roadmap on a monthly and quarterly basis. Some of my key responsibilities included:- Partnering with customers to effectively.

Dublin, County Dublin, Ireland

As a Billing Expert at Wix, I was responsible for ensuring that our billing processes were running smoothly, accurately, and efficiently. Some of my key responsibilities included:- Troubleshooting payment issues, and providing customer support related to billing inquiries.- Collaborating with cross-functional teams, including Customer Care, Product, and.

Dublin, County Dublin, Ireland

As an advanced customer support specialist, I have developed a deep understanding of our users' needs and have honed my skills in providing effective solutions. Some key aspects of my experience include:- Identifying customer needs: I take the time to listen and understand the issues our users are facing, and work to clarify any information needed to.

Dublin, County Dublin, Ireland

As a Proactive Customer Support specialist, I excel at identifying clients' needs and providing effective solutions to their problems. With a strong knowledge of HTML, DNS, and various web design tools, I clarify information, research issues, and maintain deep client relationships. I frequently attend seminars to stay up-to-date on industry developments.

County Dublin, Ireland

• Reviewing quality control of operations and assure high standards.
• Training, mentoring and supporting a team of 100 Data Analysts.
• Communicating all issues and upcoming controls work with site management.
• Participating and contributing towards the improvement of the overall business unit.
• Assisting in authoring processes, procedures and reporting metrics.
• Community Operations.

County Dublin, Ireland

• Handled, analysed and interpreted data in a digital platform for the world's largest social media, according to business processes and policies.
• Followed the key goal to improve users experience.
• Identified gaps and developed procedures for a more effective implementation of current processes and policies.
• Optimized workflow and accuracy in project-oriented tasks.Main achievements:
• Invited to be part of a high-performance team, attending to weekly meetings to align… Show more
• Invited to be part of a high-performance team, attending to weekly meetings to align issues, finding solution to problems and ensure client satisfaction.

County Dublin, Ireland

• Responsible for store opening and closing and managed a team of 15 staff.
• Oversaw Health & Safety code compliance and sanitation standards.
• Cash management, payroll and roster management.
• Computed and recorded data of transactions on a daily basis.
• Planned and managed stock control, purchasing and sales targets.
• KPI Management and Reports.

County Dublin, Ireland

• Responsible for restaurant operations, including opening and closing restaurant.
• Managed a team of 10 staff, providing production direction in a clear and concise way.
• Complied with the requirements of local regulations and internal policies and procedures.
• Motivated Team Members to comply with loss control procedures and to maintain a safe and secure environment for customers and other Team Members.
• Managed routine administration functions e.g. cash administration, stock… Show more
• Managed routine administration functions e.g. cash administration, stock management, staff schedules, sales reporting, waste control, customer feedback etc.

Dublin, Leinster, Ireland

Focused on improving my English language skills, I worked in various temporary jobs which allowed me to develop my verbal and intercultural communication, as well as adaptability skills. These roles included:> Cashier and Stock Administrator at TK Maxx from May 2016 to January 2017- Provided excellent customer service and handled cash transactions.

Barra De São Francisco, Brazil

As the HR and Payroll Manager, I oversaw the HR and Payroll operations for 600 local employees and 100 staff allocated in different sites. I also led a 5-employee team and administered the employment and onboarding of new employees.One of my key responsibilities was coordinating risk management, including worker compensation, unemployment, and general.

Barra De São Francisco, Brazil

• Entered data, edited, reviewed and generated billing statements.
• Generated monthly billing statements.
• Compiled data for billing personnel.
• Worked well with others, fostered a team environment to meet or exceed company goals.