Cleiton Costa Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brasil

Manager of the CX Business Insights team, focusing on leveraging data and insights to support the Fintech business. Responsible for driving strategic initiatives and optimizing operational processes to enhance customer satisfaction and business performance.Main Activities:- Automated key performance indicators (KPIs) and OKRs to streamline CX Fintech.

São Paulo, São Paulo, Brasil

Support to the Ride Hailing and Fintech business, acting in the Voice Of Customer team.Main Activities:- Generated insights through data-driven approaches, identifying key opportunities to ensure high customer satisfaction (both drivers and passengers) on topics related to app experience and customer support.- Performed analysis of key indicators to bring.

São Paulo, Brasil

Developed reports and dashboards using PowerBI, and created ETL processes to streamline data management. Conducted data analysis with Python and/or Excel to evaluate results and generate actionable insights aimed at enhancing commercial performance. Applied advanced analytics with Python, focusing on customer segmentation to drive targeted business.

São Paulo, Brasil

Led the Data Services team, organizing workflows and supporting activities among team members. Participated in technical meetings with clients to discuss and resolve data-related issues. Conducted data scraping, wrangling, and formatting using Excel, Python, PostgreSQL, and other tools. Developed comprehensive reports and interactive dashboards using.

São Paulo E Região, Brasil

Conducted data mining using web scraper tools and extracted data from MySQL and PostgreSQL databases. Specialized in data wrangling, structuring, and formatting according to client needs using Excel and Python. Developed static and dynamic reports and dashboards with PowerBI to deliver actionable business insights and support strategic decisions.Main.

São Paulo E Região, Brasil

Monitored and analyzed common costs among client companies to identify improvement opportunities and ensure budget compliance. Proposed and tracked actions to enhance financial and operational performance. Generated key performance indicators (KPIs) and conducted in-depth studies to provide a comprehensive understanding of operational and financial data.

Leveraged experience to advise the board on strategic matters, enhancing decision-making processes and driving business growth. Provided insights and recommendations based on a understanding of industry best practices and emerging trends.Main Activities:- Advised the board on strategic initiatives to optimize business performance.- Analyzed industry trends.

Ouro Branco

Led team management and strategic planning to improve organizational performance. Implemented various methodologies, including 5S, Six Sigma, and Balanced Scorecard (BSC), to drive operational excellence and achieve business objectives.Main Activities:- Oversaw team management and strategic planning to enhance performance.- Implemented 5S, Six Sigma, and.

Ouro Branco, MG

Managed financial documentation and accounting for the company, ensuring accuracy and compliance. Led administrative functions and supported technical projects for clients, contributing to both operational and client-facing success.Main Activities:- Managed the company’s financial documentation and accounting processes.- Ensured accuracy and compliance in.

São João Del Rei E Região, Brasil

As president, my role was to watch over the relationships between Cenje and the other institutions, like the UFSJ, FEJEMG and the companies filiated.

Especialização, Ciência De Dados E Big Data

Bacharelado, Mechatronics, Robotics, And Automation Engineering

Bacharelado, Ciência E Tecnologia