Cleiton Costa Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brasil

Manager of the CX Business Insights team, focusing on leveraging data and insights to support the Fintech business. Responsible for driving strategic initiatives and optimizing operational processes to enhance customer satisfaction and business performance.Main Activities:- Automated key performance indicators (KPIs) and OKRs to streamline CX Fintech operations.- Defined and reviewed annual operational goals to align with CX Fintech objectives.- Managed the implementation and reporting of NPS surveys to gauge customer feedback.- Developed routine reports for operational and managerial decision-making.- Provided technical support to CX Fintech teams, ensuring seamless integration of data-driven insights.- Directed strategic initiatives through comprehensive analysis of VoC (Voice of Customer) and VoP (Voice of Process) data.

São Paulo, São Paulo, Brasil

Support to the Ride Hailing and Fintech business, acting in the Voice Of Customer team.Main Activities:- Generated insights through data-driven approaches, identifying key opportunities to ensure high customer satisfaction (both drivers and passengers) on topics related to app experience and customer support.- Performed analysis of key indicators to bring the voice of the customer to the center of decision making within Fintech operations.- Conducted predictive analytics alongside key global stakeholders to forecast trends and improve strategic planning.- Created and maintained dashboards, and developed code in SQL / HiveQL to support CX Ops teams and enhance data accessibility.- Participated in strategic projects, ensuring a customer-centric direction through in-depth data analysis.- Disseminated best practices across teams to improve operational efficiencies and customer outcomes.- Managed report governance to maintain data integrity and streamline Fintech reporting processes.

São Paulo, Brasil

Developed reports and dashboards using PowerBI, and created ETL processes to streamline data management. Conducted data analysis with Python and/or Excel to evaluate results and generate actionable insights aimed at enhancing commercial performance. Applied advanced analytics with Python, focusing on customer segmentation to drive targeted business strategies. Presented results to stakeholders on a weekly basis, ensuring data-driven decision-making.Main Activities:- Developed and maintained interactive dashboards in PowerBI for real-time data visualization.Implemented ETL processes to optimize data extraction, transformation, and loading.- Utilized Python and Excel for in-depth data analysis, uncovering key business insights.- Executed advanced analytics projects, including customer segmentation, to personalize marketing efforts.- Delivered weekly presentations to stakeholders, translating complex data into understandable insights.- Collaborated with cross-functional teams to align data initiatives with business objectives.

São Paulo, Brasil

Led the Data Services team, organizing workflows and supporting activities among team members. Participated in technical meetings with clients to discuss and resolve data-related issues. Conducted data scraping, wrangling, and formatting using Excel, Python, PostgreSQL, and other tools. Developed comprehensive reports and interactive dashboards using PowerBI to facilitate data-driven decision-making.Main Activities:- Organized and streamlined team workflows to enhance efficiency and productivity.- Led technical discussions with clients to understand and address their data needs.- Executed data scraping, wrangling, and formatting tasks with tools like Excel, Python, and PostgreSQL.- Created detailed reports and dynamic dashboards in PowerBI to support business insights and strategy.- Provided mentorship and guidance to team members, fostering a collaborative and high-performing environment.

São Paulo E Região, Brasil

Conducted data mining using web scraper tools and extracted data from MySQL and PostgreSQL databases. Specialized in data wrangling, structuring, and formatting according to client needs using Excel and Python. Developed static and dynamic reports and dashboards with PowerBI to deliver actionable business insights and support strategic decisions.Main Activities:- Performed data mining and extraction using web scraper tools and database systems like MySQL and PostgreSQL.- Structured and formatted data in alignment with client requirements using Excel and Python.- Developed comprehensive reports and dashboards in PowerBI, leveraging both static and dynamic databases.- Presented data insights and findings to clients, ensuring data accuracy and relevance.

São Paulo E Região, Brasil

Monitored and analyzed common costs among client companies to identify improvement opportunities and ensure budget compliance. Proposed and tracked actions to enhance financial and operational performance. Generated key performance indicators (KPIs) and conducted in-depth studies to provide a comprehensive understanding of operational and financial data, thereby increasing the precision of decision-making processes.Main Activities:- Analyzed cost structures across multiple client companies to identify and implement cost-saving opportunities.- Ensured clients' financial operations remained within budgetary constraints through diligent monitoring and analysis.- Proposed data-driven actions aimed at improving both financial and operational performances.- Generated KPIs and conducted comprehensive data analyses to enhance the understanding of operational and financial performance.- Facilitated higher accuracy in decision-making by providing clear, actionable insights derived from the income statement and other sources.

Leveraged experience to advise the board on strategic matters, enhancing decision-making processes and driving business growth. Provided insights and recommendations based on a understanding of industry best practices and emerging trends.Main Activities:- Advised the board on strategic initiatives to optimize business performance.- Analyzed industry trends and best practices to provide informed recommendations.- Supported decision-making processes with strategic insights and guidance.

Ouro Branco

Led team management and strategic planning to improve organizational performance. Implemented various methodologies, including 5S, Six Sigma, and Balanced Scorecard (BSC), to drive operational excellence and achieve business objectives.Main Activities:- Oversaw team management and strategic planning to enhance performance.- Implemented 5S, Six Sigma, and Balanced Scorecard (BSC) methodologies for operational improvement.- Directed cross-functional initiatives to align strategic goals with operational capabilities.

Ouro Branco, Mg

Managed financial documentation and accounting for the company, ensuring accuracy and compliance. Led administrative functions and supported technical projects for clients, contributing to both operational and client-facing success.Main Activities:- Managed the company’s financial documentation and accounting processes.- Ensured accuracy and compliance in all financial records.- Collaborated on technical projects for clients, providing financial and administrative support.

São João Del Rei E Região, Brasil

As president, my role was to watch over the relationships between Cenje and the other institutions, like the UFSJ, FEJEMG and the companies filiated.

Especialização, Ciência De Dados E Big Data

Bacharelado, Mechatronics, Robotics, And Automation Engineering

Bacharelado, Ciência E Tecnologia