Clellan's extensive experience in strategic financial management and implementing innovative management solutions at Flagstar, LoanCare and PNC empowers excellence in his current leadership role at AREMCO. With proven ability to drive cost-saving initiatives, ensure rigorous compliance standards, and organizational development, this positions Clellan as a key leader in optimizing operational efficiency and mitigating risks.

Clellan's leadership in managing large, multifaceted teams and overseeing complex financial operations at Flagstar Bank provides a solid foundation for his role at AREMCO. His adeptness at enhancing workforce management and loss mitigation strategies ensures that AREMCO operates at peak performance and maintains industry-leading standards.Managed a team of 300+ employees, including default call center, workforce management, reporting, vendor management, IT product strategy, and loss mitigation.Developed new workforce management staffing model, resulting in call center exceeding ASA and abandon goals.Hired and developed a new team responsible for managing documents, decreasing stored document volume by over 95% and reducing exposure from $10M to under $1M.Increased Loss Mitigation workout production by 65%, outperforming all measured competitors.Implemented eSign document strategy, increasing customer document retention by 10%.Successfully onboarded a 3rd party vendor to support call center staffing.Participated in ongoing reviews from CFPB and OCC with no compliance findings.

Clellan's role at LoanCare, where he managed reporting and call center operations, directly contributes to his success at AREMCO. His experience in improving client satisfaction and implementing accurate management systems is invaluable in delivering superior asset management services at AREMCO.Led a team of 10 to achieve a 25% increase in client satisfaction scores.Supervised and mentored a 10-person workforce management (WFM) team.Ensured effective operations of 7 inbound and outbound call centers, analyzing KPIs, identifying areas of improvement, developing resolutions, and executing new initiatives.

Clellan's strategic oversight of financial management at PNC Bank equips him with the expertise to manage AREMCO's financial performance effectively. His ability to lead teams in achieving significant financial goals and optimizing company performance underpins his success in driving financial strategies at AREMCO.Managed Mortgage Servicing P&L totaling $260MM+ in revenue and $200MM+ in expenses.Led a 5-person team responsible for monthly close process, management reporting, and variance analysis.Provided strategic direction and oversight for Mortgage Servicing, including coordinating financial strategic planning, analysis, and reporting activities.Assisted in developing KPIs to identify successes and areas of improvement.Collaborated with key internal stakeholders to optimize company financial performance.Analyzed sale of 20,000 loans containing both current and delinquent accounts.