Senior Technical Analyst / Data Scientist
Worked as a senior technical analyst / data scientist to optimize customer experience for T-Mobile’s Speech Enabled IVR system.
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@t-mobile.com
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3 phones found area 650 and 877
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Clement Chen is listed as Contract Consultant at T-Mobile based in Redmond, Washington, United States. AeroLeads shows a work email signal at t-mobile.com, phone signal with area code 650, 877, and a matched LinkedIn profile for Clement Chen.
Clement Chen previously worked as Senior Technical Analyst / Data Scientist at T-Mobile and Contract Consultant/Analyst at T-Mobile. Clement Chen holds Mba, International Business from Babson College - Franklin W. Olin Graduate School Of Business.
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Solution-oriented business system consultant with a successful 20-plus-years track record in managing a broad range of information technology initiatives while participating in the planning, analysis, and implementation of state-of-the-art business applications.Specialties: • Business Process/Workflow Design and Reengineering• Business Intelligence and Data Mining• Natural Speech IVR & Call Center Technologies• Supply Chain Management• Business Impact Analysis• Cost Benefit Analysis• Risk Assessment & Contingency Planning• Project Management• Enterprise Contact Center Management
Listed skills include Business Intelligence, Business Analysis, Program Management, Software Development, and 40 others.
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Worked as a senior technical analyst / data scientist to optimize customer experience for T-Mobile’s Speech Enabled IVR system.
• Worked as the senior business analyst helping Speakeasy deploy self-serve account management tool via the Myspeak customer portal.
• Worked as the lead analyst in T-Mobile's innovative VoIP Home Phone initiative, responsible for Speech Enabled IVR and Call Center applications.• Worked as the lead analyst in a retail reinvention project to introduce innovative ideas and new thinking to product marketing and customer support.• Worked as the lead analyst on various customer care initiatives and developed detailed functional requirements/designs to support the business needs.
Design royalty payment processing application.• Worked with various stakeholders to capture royalty payment processes.• Worked with enterprise data management to develop data interface requirements and create data conversion and cleanup specifications.• Worked with core development team to establish application architecture and design standards.• Create detailed functional specification to be used as the blue-print for application development.
- Winner of the Douglass Foundation Entrepreneurial Prize (1995) - Graduated magna cum laude - Recipient of merit-based full-tuition.
Activities and Societies: Chinese Student Association.
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Clement Chen is listed as Contract Consultant at T-Mobile.
AeroLeads has found 1 work email signal at @t-mobile.com for Clement Chen.
AeroLeads has found 3 phone signal(s) with area code 650, 877 for Clement Chen.
Clement Chen is based in Redmond, Washington, United States.
Clement Chen has worked for T-Mobile, Speakeasy, Infospace, Compucom, and Microsoft.
You can use AeroLeads to view verified contact signals for Clement Chen, including work email, phone, and LinkedIn data when available.
Clement Chen holds Mba, International Business from Babson College - Franklin W. Olin Graduate School Of Business.
Clement Chen is listed with skills including Business Intelligence, Business Analysis, Program Management, Software Development, Business Requirements, Management, Integration, and Project Management.
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