Clemence Breslin Email & Phone Number

Oakland, California, Us

As a freelance QA Consultant, I help companies ensure their digital products are reliable and user-friendly. I specialize in:•Manual Testing: Uncovering defects and improving product stability.•Mobile QA: Ensuring seamless experiences on iOS and Android.•Web QA: Validating web functionality and performance across browsers and devices.•Test Strategy & Test Case Creation: Designing effective test strategies and detailed test cases for comprehensive coverage.•Agile Workflows: Collaborating with teams to deliver high-quality releases.

Denver, Co, Us

Core Responsibilities: • Hired as the first full-time QA Engineer to own, ideate, and inform the testing strategies of Plume’s healthcare technology; which provides gender affirming medical care to the Transgender community • Created PRDs and QA test strategy documents to clarify expected technical behaviors, outline my testing methodology, and share product knowledge • Wrote over 600+ end-to-end manual test cases in TestRail and created a separate Regression test suite • Managed a contract offshore QA team that provided support with ongoing, cross browser, regression testing• Led weekly stand-ups with the offshore QA team to share updates and set regression testing schedules • Attended daily Eng/Product team stand-ups to provide QA-specific updates, and to surface any blocking issues that would interfere with hitting sprint milestones • Performed immediate and thorough testing of newly developed features in Plume's web app (Desktop and Mobile Web)• Logged and triaged bugs in Jira daily • Collaborated with Product/Eng on regular Backlog Grooming• Continuously verified bug fixes in each testing environment • Wrote Release Notes at the end of each sprint

San Francisco, Ca, Us

Core Responsibilities: • Promoted and assigned QA ownership of a second ‘core’ Twitter team: Direct Messages (DMs) • Led QA strategy and testing of high-visibility, new feature projects for the DM team including: Message Requests, Updated Search, and DM Reactions • Maintained QA ownership of Twitter’s Camera/Video components• Worked closely with the Release team to identify cherry pick/hotfix candidates for any bugs affecting DMs and the Camera/Video stack• Balanced daily testing, test strategy, and Jira triage for both the DM and Camera/Video teams (while concurrent feature projects were in active development)• Maintained and performed active grooming of all existing DM and Camera/Video test cases/suites in TestRail• Supervised weekly regression testing of DMs and Camera/Video performed by Twitter’s offshore QA team• Reviewed, re-tested, and triaged bugs found during regression testing • Provided regular QA testing support to other QA Engineer team members whenever needed

San Francisco, Ca, Us

Core Responsibilities: • Provided entry-level support to the Staff QA Engineer who owned testing of the Periscope app (*now defunct*) • Performed daily end-to-end testing of Periscope’s live video streaming + broadcast viewing functionalities in both its native iOS and Android apps • Performed daily end-to-end testing of Periscope’s broadcast viewing functionalities across all supported desktop browsers and mobile web browsers • Logged new Periscope bugs found during testing in Jira and triaged them to the correct development teams• Supported the Staff QA Engineer with weekly onsite regression testing in advance of new releases • Maintained and groomed all existing Periscope test cases/suites stored in TestRail • Led QA testing efforts for two high-visibility Periscope new feature projects that launched: Timestamps and Audio-Only Broadcasts • Reassigned to be the sole QA Engineer for Twitter’s Camera/Video team - who requested immediate QA support• Led all QA strategy and testing of Twitter’s fully redesigned camera/video feature known then as “News Camera” • Wrote over 400+ manual test cases by the time of the “News Camera” launch covering all end-to-end functionalities across iOS, Android, and Web• Created and executed a multi-phase testing and regression plan for “News Camera” before its GA launch

San Francisco, Ca, Us

Core Responsibilities: • Worked cross-functionally to coordinate, operationalize, and enhance the interview experience for Engineering candidates at Twitter• Interfaced with candidates, hiring managers, and employees at all levels to ensure a positive candidate experience• Multi-tasked under fluctuating and demanding volume loads to schedule 50+ interviews a week • Quickly and coherently responded to questions and requests from candidates, recruiters, hiring managers, and interviewers• Processed candidate reimbursement requests and filed expense reports• Trained newly hired Recruiting Coordinators on Eng interview scheduling processes and best practices Diversity, Equity and Inclusion Work:• Co-founded and co-led the “Transgender Task Force” - an affinity group for Trans and gender-nonconforming employees at Twitter• Co-facilitated “Trans 101” trainings to hundreds of Twitter employees across the company• Worked cross-functionally with Twitter's legal and policy teams to expand benefits offered to Trans and gender-nonconforming employees• Worked cross-functionally to change the bathroom signage in Twitter HQ and Twitter Seattle offices to be gender neutral • Planned an external event hosted at Twitter during Trans Awareness week and moderated a panel with Susan Stryker following the event’s film screening • Project managed Twitter’s first “ERG Recognition Day Summit”; a day and a half-long event of celebration and professional development for Twitter’s ERG leaders

Berlin, Berlin, De

Core Responsibilities: • Was the only Community Operations Specialist in the U.S. responsible for handling Trust and Safety cases surfaced by SoundCloud users and label partners • Was the sole point of contact for all U.S. Trust and Safety questions and crises• Responsible for ongoing training on SoundCloud's Trust and Safety policies/processes to U.S. Community Operations team members• Edited, standardized, and rewrote SoundCloud’s bank of 700+ snippets that the Community Operations team used when communicating with users in ZendeskDiversity, Equity and Inclusion Work: • Founded and lead the QueerClouders – SoundCloud’s first ever LGBTQ diversity group for employees and allies• Co-facilitated Unconscious Bias trainings to SoundCloud employees throughout 2015-2016; traveling to SoundCloud's multiple office locations to deliver these trainings • Organized SoundCloud’s participation in the 2014 and 2015 San Francisco Pride Parades • Created and presented educational guidelines on “How to Use Gender Neutral Pronouns” and “How to be an LGBTQ ally” across SoundCloud’s global offices• Established and engaged with influencers in the local San Francisco community to produce content for the official QueerClouders podcast (hosted on SoundCloud)

San Francisco, Ca, Us

Core Responsibilities:• Provided high-level executive support to Jennifer Pahlka, Code for America's Executive Director and the former United States Deputy Chief Technology Officer• Scheduled board meetings, company wide off-sites and external speaking events • Handled all travel requests and expenses for Senior Staff members • Created Keynote/PowerPoint slides for meetings with business partners and various stakeholders (including Code for America's board) • Supported the marketing department part-time with blog content and social media management

Core Responsibilities: • Provided editorial and administrative support to the Executive Editor of Stanford University Press (while the full-time Editorial Assistant was out on maternity leave) • Acted as liaison between the acquisitions department and other departments within the press• Reviewed both solicited and unsolicited book proposals• Corresponded with authors via email and phone• Wrote rejection letters and tracked submissions• Created budget reports and performed day-to-day administrative duties as needed

B.A., English

Gender Studies