Clemence Breslin Email & Phone Number

Oakland, California, US

• As a freelance QA Consultant, I help companies ensure their digital products are reliable and user-friendly. I specialize in:
• Manual Testing: Uncovering defects and improving product stability.
• Mobile QA: Ensuring seamless experiences on iOS and Android.
• Web QA: Validating web functionality and performance across browsers and devices.
• Test Strategy & Test Case Creation: Designing effective test strategies and detailed test cases for comprehensive coverage.
• Agile Workflows: Collaborating with teams to deliver high-quality releases.

Denver, CO, US

• Core Responsibilities:
• Hired as the first full-time QA Engineer to own, ideate, and inform the testing strategies of Plume’s healthcare technology; which provides gender affirming medical care to the Transgender community
• Created PRDs and QA test strategy documents to clarify expected technical behaviors, outline my testing methodology, and share product knowledge
• Wrote over 600+ end-to-end manual test cases in TestRail and created a separate Regression test suite
• Managed a contract offshore QA team that provided support with ongoing, cross browser, regression testing
• Led weekly stand-ups with the offshore QA team to share updates and set regression testing schedules

San Francisco, CA, US

• Core Responsibilities:
• Promoted and assigned QA ownership of a second ‘core’ Twitter team: Direct Messages (DMs)
• Led QA strategy and testing of high-visibility, new feature projects for the DM team including: Message Requests, Updated Search, and DM Reactions
• Maintained QA ownership of Twitter’s Camera/Video components
• Worked closely with the Release team to identify cherry pick/hotfix candidates for any bugs affecting DMs and the Camera/Video stack
• Balanced daily testing, test strategy, and Jira triage for both the DM and Camera/Video teams (while concurrent feature projects were in active development)

San Francisco, CA, US

• Core Responsibilities:
• Provided entry-level support to the Staff QA Engineer who owned testing of the Periscope app (*now defunct*)
• Performed daily end-to-end testing of Periscope’s live video streaming + broadcast viewing functionalities in both its native iOS and Android apps
• Performed daily end-to-end testing of Periscope’s broadcast viewing functionalities across all supported desktop browsers and mobile web browsers
• Logged new Periscope bugs found during testing in Jira and triaged them to the correct development teams
• Supported the Staff QA Engineer with weekly onsite regression testing in advance of new releases

San Francisco, CA, US

• Core Responsibilities:
• Worked cross-functionally to coordinate, operationalize, and enhance the interview experience for Engineering candidates at Twitter
• Interfaced with candidates, hiring managers, and employees at all levels to ensure a positive candidate experience
• Multi-tasked under fluctuating and demanding volume loads to schedule 50+ interviews a week
• Quickly and coherently responded to questions and requests from candidates, recruiters, hiring managers, and interviewers
• Processed candidate reimbursement requests and filed expense reports

Berlin, Berlin, DE

• Core Responsibilities:
• Was the only Community Operations Specialist in the U.S. responsible for handling Trust and Safety cases surfaced by SoundCloud users and label partners
• Was the sole point of contact for all U.S. Trust and Safety questions and crises
• Responsible for ongoing training on SoundCloud's Trust and Safety policies/processes to U.S. Community Operations team members
• Edited, standardized, and rewrote SoundCloud’s bank of 700+ snippets that the Community Operations team used when communicating with users in ZendeskDiversity, Equity and Inclusion Work:
• Founded and lead the QueerClouders – SoundCloud’s first ever LGBTQ diversity group for employees and allies

San Francisco, CA, US

• Core Responsibilities:
• Provided high-level executive support to Jennifer Pahlka, Code for America's Executive Director and the former United States Deputy Chief Technology Officer
• Scheduled board meetings, company wide off-sites and external speaking events
• Handled all travel requests and expenses for Senior Staff members
• Created Keynote/PowerPoint slides for meetings with business partners and various stakeholders (including Code for America's board)
• Supported the marketing department part-time with blog content and social media management

• Core Responsibilities:
• Provided editorial and administrative support to the Executive Editor of Stanford University Press (while the full-time Editorial Assistant was out on maternity leave)
• Acted as liaison between the acquisitions department and other departments within the press
• Reviewed both solicited and unsolicited book proposals
• Corresponded with authors via email and phone
• Wrote rejection letters and tracked submissions

B.A., English

Gender Studies