• Managed a multi-million dollar program delivery in 3 regional markets, as part of the bank's post merger integration• Built a region wide loyalty program spurring more NTB card applications• Strategized & aligned roadmap priorities for the Cards & Unsecured business• Identified key processes for optimization and drove cost-cutting initiatives for enhanced operational efficiency

• For a neo-bank digital venture, built a first-class customer centric experience & service via process creation by driving collaboration around business and tech teams. Performed business analyst/project management/product management work and identified opportunities to automate processes and functions.• Well versed in facilitating Agile ceremonies and enabling both business & tech teams to meet delivery standards of the highest value and priority.• Led Customer Engagement and CPaaS topics for digital banks and other financial services digital transformation.

• For an International Private Bank, conducted a Target Operating Model analysis and design around core banking and digital transformation. Translated senior management expectations into high level business and technical requirements. Designed and facilitated an RFP process while conducting a vendor shortlist assessment that was fit for the client's business.• For a Global Insurance firm, revamped the sales advisory process by developing a collaborative client-facing financial planning app. Conducted business requirements gap analysis and performed business process re-engineering to optimize client onboarding, fact-finding, needs analysis and KYC processes that were compliant with MAS regulations. Drove collaboration between 3rd party developers by translating business requirements into technical requirements.

As a Risk & Reg consultant, my responsibility was to help clients strategize and implement their risk and regulatory programs in order to derive maximum value. Key Achievements:• Advised a local bank in its data quality programme; enabling the bank to stay compliant under BCBS 239 (Principles for effective risk data aggregation and risk reporting). Applied coding and technical knowledge to build data quality rules/ checks on over 40+ critical data elements. • Led the inaugural Data Taxonomy and Lineage project as part of a local bank's Data Governance & Data Quality programme. Liaising across multiple risk teams (Market risk, Credit risk, Liquidity risk, Group Risk Appetite & Operational risk) to document data flow diagrams and data lineage of the bank's critical risk measures for reporting purposes. Performed data lineage construction to be used for the bank's oversight and data validation purposes.• Supported the team in ad-hoc proposals and business development work

• Performed end-to-end product analysis, market research, prototype designing, user A/B testing to determine high yield digital products within the product suite• Worked alongside senior management, mentors from Digital Banking as well as the Innovation Group to implement chatbot solutions.• Applied innovation and human centered design frameworks to develop a chatbot prototype that was well received during Demo-day (business pitch to senior management).

• Reconciled transaction data from different business perspectives and maintained data architecture. • Performed transaction analytics on a diverse range of cash management products to support the Global Corporate Banking division. • Developed fresh strategic insights on SME and wholesale banking clients for the Global Enterprise Banking Business Intelligence unit.

• Implemented and coordinated loan products and services with local and foreign correspondents. • Facilitated business requirements, payments and transactions between CIMB and other financial institutions. • Performed review, evaluations of existing loans of clients and correspondent banks. • Ensured compliance and KYC procedures of existing clients.