- Service and support requests, registration, management and administration- Service contract promotion and administration- Supply information to customers- Handle incoming calls, quotes and orders- Tender administration and preparation- Quotes and order handling

- Resolve customer queries, orders, credits, returns and complaints promptly and efficiently in SAP and JD Edwards.- Handling standing orders and updating follow up files.- Handle consignment stocks – new/revised agreements, counting lists and adjustments.- Manual invoicing of customers for rental units (machines).- Report complaints to Regulatory department within 24h of receipt.- Direct requests and unresolved issues to the designated resource as appropriate- Record details of customer interactions, comments and complaints.- Handle new customer registration and/or updates.

- Own the client relationship and act as the primary point of contact in the match-making process (between lawyers and clients)- Resolve client issues by reactively proposing solutions for the benefit of our clients and their success- Conduct periodic client health-checks, and collect client stories and references- Contribute to digital marketing campaigns to create new leads for the business- Serve as the voice of the client and collect feedback to drive product improvements in product features and functionalities

- Served as a frontline employee for KLM, Air France and Delta - Answer questions coming in through various communication channels (e.g. phone, e-mail, chat)- Website assistance to customers, booking and rebooking passengers' flights.- Stimulate up-selling, cross-selling and customer loyalty- Explain advantages of KLM products and search for alternative- Handle complaints by analyzing, explaining and offering a solution

Order processing, order inspection and ad hoc tasks in a refrigerated environment