Clement C. Email & Phone Number

Copenhagen Metropolitan Area

Søborg

Virum, Capital Region, Denmark

- Service and support requests, registration, management and administration- Service contract promotion and administration- Supply information to customers- Handle incoming calls, quotes and orders- Tender administration and preparation- Quotes and order handling

Copenhagen Area, Denmark

- Resolve customer queries, orders, credits, returns and complaints promptly and efficiently in SAP and JD Edwards.- Handling standing orders and updating follow up files.- Handle consignment stocks – new/revised agreements, counting lists and adjustments.- Manual invoicing of customers for rental units (machines).- Report complaints to Regulatory department within 24h of receipt.- Direct requests and unresolved issues to the designated resource as appropriate- Record details of customer interactions, comments and complaints.- Handle new customer registration and/or updates.

Copenhagen Area, Denmark

- Own the client relationship and act as the primary point of contact in the match-making process (between lawyers and clients)- Resolve client issues by reactively proposing solutions for the benefit of our clients and their success- Conduct periodic client health-checks, and collect client stories and references- Contribute to digital marketing campaigns to create new leads for the business- Serve as the voice of the client and collect feedback to drive product improvements in product features and functionalities

Amsterdam Area, Netherlands

- Served as a frontline employee for KLM, Air France and Delta - Answer questions coming in through various communication channels (e.g. phone, e-mail, chat)- Website assistance to customers, booking and rebooking passengers' flights.- Stimulate up-selling, cross-selling and customer loyalty- Explain advantages of KLM products and search for alternative- Handle complaints by analyzing, explaining and offering a solution

Coop Hasselager

Order processing, order inspection and ad hoc tasks in a refrigerated environment

Hd2 Supply Chain Management

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Various courses aimed at learning how to identify and solve problems in corporations of all sizes

Financial Management, Business Administration And Management, General

Two year study with classes aimed at finance, use of capital, insurance, real estate and property management.