Clement Das Email & Phone Number

Organization : Avankia Software Pvt. LtdDesignation : Customer Success Manager.• Assist With Fulfillment Of Implementation Requirements For Accounts• Be The Point Person For Client Communication And Contribute Directly To The Results Of The Sales Team• Identify And Seize Cross And Up-Sell Opportunities For New Products And Services To Existing Clients• Maintain The Day To Day Relationships With Our Clients, Ensuring Satisfaction While Maximizing Revenue Opportunities On Key Accounts• Produce Pipeline And Forecast Reports As Needed For The Sales Management Team• Provide Assistance To Customers In Navigating And Configuring Their Customer Portal As Needed• Report Project Status With Client And Management And Support Current Clients Use Our Products Properly.• Responsible For The Retention Of Revenue Accounts And Consistent High Touch Account Management With Current Client Base.• Serve As The Primary Point Of Contact To Existing Clients On Issues Regarding Contract Terms, New Functionality Requirements, Assisting With Implementation/Strategy, Announcing/Promoting New Services/Features, And Managing Various Questions Regarding Accounts• Track And Project Manage Multiple Projects And Tasks• Working On Sale-Force Platform.

Listed skills include Itil V3 Foundations Certified, Incident Management, Service Level Agreements, Itil, and 6 others.