Clement Neo Email & Phone Number

Singapore

• Build and establish high level relationships with key customers to maximize engineeringopportunities in Singapore market.
• Collaborate with internal and external stakeholders to ensure successful conversion ofengineering opportunities to sales.
• Create, manage and track progress of high value leads/opportunities using Salesforce.
• Identify and understand customer’s needs through regular calls and visits.
• Create mid/long term plans for key customers through systematic account development.
• Deliver value propositions and competitor analysis to influence customer’s decision.

Singapore

• Responsible for technical and commercial after-market support of General Aviation (GA) turboprop customers in agriculture, corporate, utility and military segments.
• Lead and drive customer issues from cradle to grave, working with global cross-functional stakeholders to ensure successful resolution.
• Investigate complaints/disputes, deliberate follow-up action plans to ensure timely closure.
• Provide technical support, troubleshooting, performance diagnostics and trend analysis.
• Review fleet reliability, repair/investigation reports, determine root cause and recommend preventive/corrective actions in the field.
• Review technical manuals, propose engineering changes and recommend new workscopes for maintenance deviations.

Singapore

• Responsible for the continuing airworthiness of RSAF's T55 turboshaft engines and managedirect reporting staff of the section.
• Drive daily maintenance operations, engineering, logistics, manpower, safety and quality elements of the team.
• Prioritise and allocate resources to achieve strategic RSAF maintenance KPIs.
• Perform troubleshooting, identify root causes, implement preventive/corrective measures.
• Prepare and present accident/incident investigation findings to higher management.
• Staff management: conduct performance review, delegate duties, job scope review and career development.

Singapore

• Lead and implement Lean Six Sigma projects to achieve output optimization.
• Achieved cost savings and reduced process time of wax masking process
• Increased monthly output of Advance Coating Removal process­