Clement Neo Email & Phone Number

Singapore

Build and establish high level relationships with key customers to maximize engineeringopportunities in Singapore market.• Collaborate with internal and external stakeholders to ensure successful conversion ofengineering opportunities to sales.• Create, manage and track progress of high value leads/opportunities using Salesforce.• Identify and understand customer’s needs through regular calls and visits.• Create mid/long term plans for key customers through systematic account development.• Deliver value propositions and competitor analysis to influence customer’s decision.• Upsell and cross-sell solutions to customers depending on their needs, value orientationand project application.• Develop content, conduct seminar, demo and training on Hilti’s products and software.

Singapore

Responsible for technical and commercial after-market support of General Aviation (GA) turboprop customers in agriculture, corporate, utility and military segments. • Lead and drive customer issues from cradle to grave, working with global cross-functional stakeholders to ensure successful resolution.• Investigate complaints/disputes, deliberate follow-up action plans to ensure timely closure.• Provide technical support, troubleshooting, performance diagnostics and trend analysis.• Review fleet reliability, repair/investigation reports, determine root cause and recommend preventive/corrective actions in the field.• Review technical manuals, propose engineering changes and recommend new workscopes for maintenance deviations.• Manage customer satisfaction and loyalty through implementation of program sales concessions and campaigns.• Carry out customer visits to understand the voice of customer, gather feedback and proactively explore opportunities for improvements.• Prepare onboarding and training materials for new customers.• Present product updates in conferences across Asia-Pacific region.• Support GA market growth strategy and competitor analysis for Asia-Pacific region.• Manage aircraft manufacturer accounts in China, South Korea, Indonesia and New Zealand, providing program support and liaison with HQ Canada.• Support Entry-Into-Service (EIS) of new/conversion engines, ensuring all required deliverables are achieved before product launch.• Support continuous improvement - Kaizen and Value stream mapping.

Singapore

Responsible for the continuing airworthiness of RSAF's T55 turboshaft engines and managedirect reporting staff of the section.• Drive daily maintenance operations, engineering, logistics, manpower, safety and quality elements of the team.• Prioritise and allocate resources to achieve strategic RSAF maintenance KPIs.• Perform troubleshooting, identify root causes, implement preventive/corrective measures.• Prepare and present accident/incident investigation findings to higher management.• Staff management: conduct performance review, delegate duties, job scope review and career development.

Singapore

Lead and implement Lean Six Sigma projects to achieve output optimization.• Achieved cost savings and reduced process time of wax masking process• Increased monthly output of Advance Coating Removal process­