System Specialist
Current- Analyze production information to confirm system performance is as expected.
- Create, dispatch, and manage work orders to meet company SLAs.
- Assign service teams and technicians based on existing business rules to optimize efficiency, reduce cost, and reduce time to issue resolution.
- Manage technician occupancy and daily schedule as well as maintain an accurate appointment book.
- Provided advanced troubleshooting of solar systems as well as diagnosed and identified remedies for solar systems requiring maintenance, service, or any kinds of updates.
- Resolved system performance issues remotely and managed work orders to meet company SLAs.