Clement Tan Email & Phone Number

Singapore

Led the Taxpayer Service Centre Redesign project. Organised site visits to other agencies to learn user design principles from them, arranged and managed the tender process with contractor, vendors and stakeholders, conducted prototyping sessions for standing counters and self-help kiosks. From tender award to completion, the project took 3 months and the.

Singapore

Led 2 Assistant Managers to manage two helpline teams that handled Income Tax and Property Tax call enquiries. Apart from the daily operations, I was also directed to review a team's functions and my findings and proposals on the team's training roadmap and performance evaluation was implemented. As part of operations, I implemented a method that.

Singapore

Led the Preventive Assistance Team consisting of 6 Corporate Tax auditors. As a newly formed team, I ensured that my auditors were kept abreast with tax treatment, work instructions, and compliance issues in a challenging corporate environment. The team consistently completed at least 70% of their case load assigned on a variety of audit projects annually..

Singapore, Singapore

Returned from secondment to same portfolio and team

Singapore, Singapore

Member of the PEP Secretariat that advocates ideas from businesses and individuals to review Government rules and regulations that hinders entrepreneurship and business. As a member, I was involved in reviewing pro-business ideas and organising events and meetings between stakeholders and businesses.In August 2008, I was the Delegate Liaison Officer to HE.

Singapore

As an Corporate Tax auditor, I conducted audit reviews and field visits for the cases assigned. Additionally, I was one of the first few auditors trained to extract data from data warehouse and analyze it using Computer Assisted Audit Techniques software (CAATs). In order to train other auditors in this technique, I was part of the project team that.

Singapore

As a Corporate Tax officer, I reviewed Corporate Income Tax forms and audited accounts submitted by tax agents/taxpayers, finalized corporate income tax assessments, reviewed applications for the waiver of submission for corporate tax returns, reviewed accounts of receipts submitted by the Official Receivers, and was rostered for Corporate Tax helpline.

Singapore

Led 9 Assistant Managers in charge of enforcement teams for Corporate Tax, Cess, Estate Duty, Stamp Duty, Withholding Tax, and, System Administration. I initiated the Monthly Operations and Management Meetings with my Assistant Managers, implemented Key Performance Indicators and Balance Score Card for the teams, and facilitated the setting up and.

Singapore

Apart from reviewing enforcement cases for Corporate Tax, I was the branch representative for Incident Report (IR) and Service Request (SR). During this time, I had to evaluate IR/SR, conduct business impact analysis (if applicable), manage stakeholders and keep them informed/updated on the status/progress, ensured that User Acceptance Tests (UAT) is.

Singapore

I completed 4 main IT project management assignments: E-Filing of Income Tax for YA2001, IT Audit of IRIS, Internet Electronic Valuation List Credit Card Payment, and, E-Mail Response Management System. In order to share my experiences managing projects, I initiated and completed a manual, "Guide to Management of IT Projects for Project Officers".

Singapore

Nov 1997 to Dec 1998Led and managed 2 enforcement teams for GST and Cess collection; the teams consisted of 5 officers and 3 officers respectively. Under my charge, the GST team completed their assigned cases accurately and on time. For Cess collection, the team met and exceeded the collection target set by Singapore Tourism Board (STB) for FY1997/1998 and.

Singapore

I reviewed Corporate Tax debt management cases, and understudied the daily operations of GST debt management and Cess Collection teams.

Master In Public Policy, Public Policy Analysis

Bachelor Of Arts - Ba (Hons), Southeast Asian Studies, 2Nd Class (Lower)

Bachelor Of Arts - Ba, History & Southeast Asian Studies, Merit

Activities and Societies: - Member of the Southeast Asia Society - Inter-Department Games (Tennis) – 1993/1994 - Counsellor, ASEAN Youth.