- Oversee the business and ensure complying with regulatory;- Initiate, lead and drive the rebranding project of the and manoeuvre the company’s direction and marketing strategy, tripled Company’s revenue in 2 years;- Achieved #2 market share in Hong Kong gold coins industry holding 35% market share; - Spearheaded product initiatives including precious metal mobile trading, online shopping platform with AI driven pricing system and Unionpay gold platform as well as customer engagement programs;- Systemized HKMA, SFC & CGSE’s regulations into company’s policies and procedures, resulting in zero complaint case been filed by all regulatory authorities.

- Conduct inspections and health checks of consumer banking business to identify operations deficiencies or gaps;- Prepare a clear, concise and contemporary record of findings and inspection report;- Mitigate operational risk by coordinate and rectify operational deficiency from internal and external audits reports;- Ensure implementation of policies and procedures about compliance and regulatory updates and requirement;- Stopped and prevented a potential fraud case during site compliance check.

- Responsible for monitoring all kinds of branch operations;- In charge of branch operations;- Provide guidance and training on operating issues and handling of exceptional;- Compliments received from customers for my professionalism.

- Deliver training courses focus on Compliance, AML, CDD, FATCA, Bank Service Standards and Retail Products;- In charge of Bank’s mystery shoppers programme;- Act as an alternate Complaint Handling Officer;- Experience in handling complaints from HKMA, Consumer Council and investigation from HK Police Force.

- Supervise and support the routine operations of branches to ascertain adherence to proper procedures;- Internal account & AML CDD reviewer;- As Alternate Service Champion and handle complaints in branch;- Compliments received from customers for my professionalism.

- Provide banking services over bank counters;- Compliments received from customers for my professionalism.