Chris Clement Email & Phone Number

Austin, Tx, Us

Westlake, Texas, Us

Westlake, Texas, Us

ECi Software Solutions is a global software solutions company specializing in technology and software solutions and services for a diverse group of entrepreneurs in the manufacturing, building & construction, field service, and distribution vertical markets. We focus on end-to-end technology solutions for SMBs that enable entrepreneurs to compete, grow, and profit.Develop and coach a group of globally located support managers and leads across multiple business units and multiple software platforms. Implement and execute business process improvements to deliver key metrics based on specific corporate goals. Create cross training programs for multiple software platforms, reducing the number of employees necessary for each platform. Drive support initiatives to bring value to customers while building brand loyalty and increasing year-over-year revenue. Build bridges across departments and business units with a strong focus on creating award winning culture.

Westlake, Texas, Us

Empower three support teams to deliver awesome across their respective software platforms. Develop and coach new leadership.

Westlake, Texas, Us

Empower two support teams to deliver awesome across their respective SaaS platforms.

Westlake, Texas, Us

Empower a team of support engineers to deliver awesome across a single SaaS platform. Build proactive customer support procedures bringing value to the customer while increasing revenue for the company. Measure process results through constant customer feedback and key metrics.

Austin, Tx, Us

*Red Cheetah was purchased by ECi Software Solutions, the company I currently work with*Develop process and procedure geared towards voice of the customer, Implement quarterly surveys with employee incentives and goals, Implement proactive calls to every customer on a monthly basis bringing to the customer added value while increasing company revenue and stickiness. Train and coach team members on a daily basis. Handle support calls.

Austin, Tx, Us

Develop and manage relationships with Dealers and their representatives by learning their business, developing creative solutions and providing ongoing training and support of a large SaaS ecommerce software solution. Promote the further development of Guided Partner Services by coaching and training new and existing employees on software and service changes and enhancements.

Started a real estate investment company with two other partners. Brokered the purchase and sale of over 30 residential and commercial properties increasing the company net worth and portfolio year over year for four years. Sold my portion of the company for a profit.

Austin, Tx, Us

Evaluate and develop technology standards and business process flows to facilitate the profitable growth of Texas Realtors.

Chicago, Illinois, Us

Support a wide range of wireless networking products, working directly with product engineers in a lab environment to quickly resolve issues. Create knowledge base articles, develop training and coach lower tier support groups on specific hardware/software products including Windows Mobile/CE, Wireless Infrastructure, and barcode terminals; Travel onsite with sales and installation team providing technical knowledge and sales support.