Who is Mark Angelo Clemente? Overview
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Mark Angelo Clemente is listed as IT Support at WTW, based in Paombong, Central Luzon, Philippines. AeroLeads shows a matched LinkedIn profile for Mark Angelo Clemente.
Mark Angelo Clemente previously worked as Subject Matter Expert - I.T Service Desk at Concentrix and Service Desk Analyst at Concentrix. Mark Angelo Clemente holds Bachelor'S Degree, Information Technology from Sti College.
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WTW
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Profile bio
About Mark Angelo Clemente
Experienced IT Service Desk professional with 5 of expertise in technical troubleshooting. Proven ability to excel in a fast-paced, collaborative environment.
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8 roles
Mark Angelo Clemente work experience
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It Support
Current*Respond to inbound calls, chats, self-service tickets according to agreed Service Level Target (SLT).*Record and process tickets following established procedures.*Use problem-solving skills for swift resolution of technical issues.*Triage, diagnose, and perform basic troubleshooting on computer errors and failures.*Utilize technical tools/resources for.
Nov 2023 - Present
Subject Matter Expert - I.T Service Desk
* Assist external/internal users of the client's technical products or services; identify, investigate, u and provide resolution to user questions and problems.*Troubleshoot basic to complex user's issues that are technical in nature; including hardware, software, networking, or other designated client products * Follow appropriate escalation path to.
Oct 2022 - Oct 2023
Service Desk Analyst
- Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products
- Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Sep 2020 - Oct 2022
Subject Matter Expert - It Service Desk
Oct 2022 - Oct 2023
Information Technology Service Desk
Sep 2019 - Oct 2022
Service Desk Specialist
*Identify the root cause of the user’s issue and provide technical support remotely.*Assist users if they need password reset either in Active Directory or Office 365 Admin.*Troubleshoot the user's computer if they are experiencing issues with their tools.Assist users with Software Installation.*Set up any external device that the user needs to connect to.
Oct 2019 - Aug 2020
Quality Assurance Intern
- Do a Hardware and Software quality check to all incoming units in the warehouse to ensure the Quality and Integrity of ICS products.
- Re-imaging a system unit using Acronis if the client request to install a fresh Operating System and pre-install their internal software.
- Do a hardware upgrade if the client request to upgrade the Ram and HDD of the unit.
Dec 2018 - Mar 2019
1 education record
Mark Angelo Clemente education
FAQ
Frequently asked questions about Mark Angelo Clemente
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What company does Mark Angelo Clemente work for?
Mark Angelo Clemente works for WTW.
What is Mark Angelo Clemente's role at WTW?
Mark Angelo Clemente is listed as IT Support at WTW.
Where is Mark Angelo Clemente based?
Mark Angelo Clemente is based in Paombong, Central Luzon, Philippines while working with WTW.
What companies has Mark Angelo Clemente worked for?
Mark Angelo Clemente has worked for Wtw, Concentrix, Pomeroy, Iopex Technologies Philippines Inc., and Integrated Computer Systems, Inc..
How can I contact Mark Angelo Clemente?
You can use AeroLeads to view verified contact signals for Mark Angelo Clemente at WTW, including work email, phone, and LinkedIn data when available.
What schools did Mark Angelo Clemente attend?
Mark Angelo Clemente holds Bachelor'S Degree, Information Technology from Sti College.
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