Justin Clements Email & Phone Number

West Bloomfield Township, MI, US

Dental industry vets Jonathan Rat and Justin Clements chat twice a month about dental trends, industry updates, and more. They've turned their regular catch-ups into a podcast, offering listeners a mix of professional insights and casual conversation about dentistry, life, and everything in between.

Tempe, Arizona, US

• Founding member
• Responsible for business development, marketing (B2B & B2C), and strategic growth.

West Bloomfield, MI, US

• Infertility non-profit focused on helping families afford treatment
• Responsible for finances, taxes, and website design/management

Chicago, IL, US

• 3 year old rapidly emerging DSO with 23 practices in MI, IN, IL, MS, and OH.
• Unbranded approach where practices retain their unique culture and are grown off of that launchpad
• A "change happens with you vs. to you" approach to mitigate the risks normally seen in change management

Farmington Hills, MI, US

• Responsible for operational growth of 20 ABA therapy centers throughout MI and IN. Overall revenue responsibility of ~$70m.

• Responsible for the overall growth of patient satisfaction by working with all departments of the organization.
• Created a centralized in-house insurance verification team from scratch. Built SOPs, metrics, and dashboards to help influence positive results.

• Reports directly to the President and Co-Founder of a self-funded Dental Service Organization
• Multi-unit/multi-state leadership and development in a highly competitive and fast growing industry
• Strategic planning, budgeting, P&L, KPIs and maintaining Team Member satisfaction
• Supports a range of fee-for-service and in-network practices
• Joined as the first Regional Operations Leader within the organization
• Helped create operational meetings, metrics, and tools to help support practices

Southfield, MI, US

• Reported to the Vice President of Operations
• Responsible for 13 offices spread through the Cleveland and Columbus areas. This area consists of 16 Doctors, 15 hygienists, and 73 supporting staff
• Repsonsible for budget planning and P&L reviews
• Trained staff on all GEDC procedures & protocols during the affiliation
• 4.8 Star Google review average for the entire region. (up from 3.8 just 3 months prior)
• 131% EBIDTA Increase Y/Y (16'-17')

Southfield, MI, US

• Created and implemented strategy to engage 20 clinical staff members and 6 front-office employees with the goal of delivery an exceptional patient experience. Ensuring costs and salaries were well controlled, all while.
• Helped train and excite team members on Invisalign which in turned generated a 347.6% improvement year-over-year.

Southfield, MI, US

• Within the first month employment the EBITDA had hit an all time high for the office.
• Proactively reached out to local volunteer events to help build a positive reputation in the community.
• Developed an effecient method of scheduling that allowed for increased production and happier patients.

Chicago, Illinois, US

• Brought a struggling practice from $55,000 to over $140,000.
• Traveled to Oklahoma to help struggling practices become profitable. Helped bring an office from $108,00 to $127,000 in 3 days.
• Consistently went above customer satisfaction metrics month over month.
• Maintained a deposit well above production rates.
• Providing superior patient service demonstrating responsiveness and sensitivity to patient needs with urgency to resolve any patient dissatisfaction in accordance with patient needs, company policies and procedures.
• Staff and motivate the office team for optimal practice performance.

Overland Park, Kansas, US

• Provide operational leadership, identify business opportunities, coach and develop employee base, and ensure audit compliance.
• Negotiate contracts and business accounts with multiple small to large scale corporations.
• The position reports to the Store Manager and 2 other direct reports in the area.
• Revised current audit compliance checklist, and shifted it to be more efficient and accurate for that particular store.
• Small Business Expert. Targeted, closed, and maintained multiple business accounts.
• Obtained a 117.36% to goal sales metric over the course of the position, while coaching and managing 5 other employees.

• In charge of managing and converting two low volume stores, in to profit driving locations.
• Providing store leadership, creating business opportunities, ensure inventory was accounted for, and coach new and existing employees.
• Position reported to District Sales Manager and 1 other direct report.
• Introduced phone and accessory bundle pricing that brought companies gross profit for accessories to the highest it has been since opening.
• Consistently recognized as a young and driven manager by peers, and always remained positive.

• New franchise Store Manager assigned to creating traffic flow and generating sales.
• Renovated store layout to be more attractive and sales targeted.
• Developed sales process to create and close opportunities.
• Took part in outside sales networking groups in order to find new prospects.
• Top PDA indexing in the company for 2007.