• Marshalled overhaul of student information system which removed inter-departmental redundancies and increase access to timely and accurate data. • Constructed a comprehensive documentation system that improved access and accuracy. • Partner with the Director of Educational Technology in rethinking the school’s academic technology standards.

• Shepherded technology utilization over a decade at a 60 year old organization.• Increased device access from a dozen machines to over 800+ computing and network-connected devices. • Led collaboration with Marketing and Communications department on two website overhauls. • Established employee education programs and on-going trainings in tech related concepts. • Introduced technology support ticketing system and managed over 13,000 tickets in ten years.• Built a remote schooling portal and learning management process during period of at-home learning.

• Managed the technical needs of a diverse group of small business clients.• Specialized in educational environment clients• Developed technology implementation programs and training that provided structure to drive growth while adapting to clients’ unique needs.

• Regularly exceeded In-bound monthly sales quota of $250K• Achieved record attachment rate for consumable sales• Innovated needs-based sales technique with customer centric focus which led to increase in customer satisfaction survey responses.