Clément Thorre work email
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Clément Thorre personal email
As the Head of Operations and Sales at papernest, a digital platform that simplifies moving and relocation services, I have been responsible for the operation's implementation in Spain from 0 to 500 collaborators within 4 years. I have also established and managed 7 locations from 70 to 1000 work positions, creating tools and processes adapted to a fast-changing environment.With over 10 years of experience in customer service, sales, and project management, I have developed strong negotiation, budgeting, and leadership skills that enable me to manage production and sales for three countries in continuous evolution. I also guarantee the achievement of objectives through the implementation of strategic actions that align with the company's vision and values. My mission is to deliver outstanding service and satisfaction to our clients and partners, while fostering a culture of quality and high performance among our teams.
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Country Manager SpainSqwadBarcelona, Ct, Es -
Head Of Operations And SalesLexidy Legaltech Boutique Nov 2023 - Aug 2024Barcelona, Catalonia, SpainSales Analytics and process optimizationCRM & Quality tool Management Recruiting and upskilling teams,Implementing KPI to improve productivity and data knowledge,Market expansionCreating Tools and processes.
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Head Of Operations And SalesPapernest Mar 2018 - Sep 2023Barcelona Area, SpainResponsible for overall performance and budget Recruiting and upskilling teams,Implementing a data driven culture through KPI across board (CSAT / NPS / SLAs etc..),Fostering a culture of excellence, collaboration, and continuous improvement within the operations team,Implementing best practices and operational standards to optimize performance and drive operational excellence,Monitoring customer support metrics and KPIs, identifying areas for improvement, and implementing strategies to enhance customer satisfaction,Day to day management of a team of highly skilled, high performing team members including training, development, performance management and recruitment,Creating Tools and processes adapted to a fast changing environment. -
Director Customer Service And SalesCca International Jul 2014 - Oct 2017Barcelona Area, SpainResponsible for the business strategy, overall performance and budget of the centre,In charge of the Business Development and the negotiation with actual and new clients,Develop and maintain an effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities.Responsible for the strategic planning and project management of all projects -
Customer Service Project ManagerCca International Sep 2011 - Jul 2014BarcelonaResponsible for ensuring quality monitoring within CCA International (UK) across all campaigns. Working collaboratively with the Operational Teams to promote continuous improvement and a culture of quality and high performance/ sales management. Ensure effective leadership and performance management of the Quality Team to ensure outstanding service delivery to all stakeholders. In charge of the project management for new campaigns.To contribute to the achievement of the site’s economic objectives by securing a portfolio of clients and increasing client profitability, in compliance with the group’s Quality system and Quality commitments towards clients.
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Sales ManagerGlaces Thiriet Sas May 2009 - Oct 2010Issoire FranceDuties: assuring that the quality and the realisation of all target, sales and deliveries a met. Implementation of the salesmans objectives, followed by quality of grip of order and the additional sales. Organized commercial actions, supervision of the schedules deliverers, control quality of the deliveries (control return, calls witness customers) -
Business ManagerTranscom Oct 2005 - Dec 2009Barcelona SpainRegulating activities on a day to day basis depending on monitoring needs of a campaign. This includes setting up the objectives for the QA agents, define their monitoring targets and provide them with continuous feedback to ensure that QA agents perform their tasks to the highest of standards. Duties : achieving the level of quality required by the customers, increase the rentability to reach 15 %. -
Real Agent EstateEra Dec 2005 - Jun 2006Clermont-Ferrand Area, FranceDuties :Research and Sale of real estates.
Clément Thorre Skills
Clément Thorre Education Details
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Saint Alyre
Frequently Asked Questions about Clément Thorre
What company does Clément Thorre work for?
Clément Thorre works for Sqwad
What is Clément Thorre's role at the current company?
Clément Thorre's current role is Country Manager Spain.
What is Clément Thorre's email address?
Clément Thorre's email address is cl****@****mail.fr
What schools did Clément Thorre attend?
Clément Thorre attended Saint Alyre.
What skills is Clément Thorre known for?
Clément Thorre has skills like Management, Performance Management, Call Centers, Team Management, Leadership, Customer Service, Team Leadership, Quality Management, Motivation, Contact Centers, Outsourcing, Business Strategy.
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