- Trained new hires by delivering comprehensive onboarding programs to ensure they gained foundational skills and product knowledge to achieve a throughput percentage of 90%.- Provided one-on-one coaching sessions to address individual needs and enhance new hire performance.- Fulfilled administrative tasks, including maintaining accurate records and updating data to support training processes.- Ensured that all training materials and sessions aligned with organizational standards and effectively prepared new hires for their roles.- Monitored progress throughout the training phases to ensure new hires successfully completed each stage with high performance and readiness for their roles.- Contributed to a smooth onboarding experience by fostering a supportive learning environment and addressing any knowledge gaps.

- Provided timely assistance to customers via live chat, effectively addressing their inquiries, issues, and concerns.- Met and exceeded daily, weekly, and monthly Key Performance Indicators (KPIs) related to response time, resolution rate, and customer satisfaction.- Offering support to new team members by guiding them through tool navigation and workflows, ensuring they became proficient in their roles.- Maintained a positive and professional demeanor in all interactions, striving to leave customers satisfied with their support experience.